I had that problem. What I did was to raise a case and it was granted within 24 hours. However, you may think that you have access to the CS1000 peps?. Check that you can actually download them as I didn't have the download box until Avaya fixed it for me.
All the best
Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK
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