bcm on its way out??

[mikkmadd]

I am starting to have some strange things going on in my BCM. It sometimes hangs onto a call for 70 hours or more (at least that is what bcm monitor tells me) and the only way to clear it is to reboot the BCM. I also get SIP registration failed and then recovers minutes later. I have replaced network cable as well as the switch and it still does it. I heard rumors it could either be the onboard nic or the hdd of the unit. Anyone???
Thanks in advance

 

[SupportDude]

Hanging on" to a line sounds like a Disconnect Supervision issue.
What type of trunk?

The SIP issue could be solved by the latest patches.
What version is the BCM and when was it last updated?

-SD-

http://www.mysupportguy.net

 

[mikkmadd]

software version 10.0.2.52.270
mfg software bcm 450 r6.0
What is disconnect supervision and where can you set it?

 

[curlycord]

You didn't answer same post in the Norstar forum...

-Call connected to what extension?
-What line # in programming?
-Is Supervision Disconnect programmed?

Disconnect Supervision detects when a call ends.
Takes both the carrier and the phone system to have this programmed.

The BCM has manuals on it you can download.
Once a PDF is open you can CTL+F to search the PDF.






=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[mikkmadd]

I thought I was in the wrong forum and wanted to get the right one. Ext 356 line 46 no supervision disconnect