BCM Nortel Phone System

[tw1]

Does anyone know how to track phone calls dialed from a Nortel phone extension on the BCM system?

 

[acewarlock]

Do you mean like the Option's LD 80 Trac? If so there isn't any.

 

[biv343]

BCM Monitor gives you real time information, otherwise the CDR reports give you historical info (extension, date, time, number called, trunk used, etc...).

 

[tw1]

Biv343 do you know how to generat the CDR reports?? I do not know how to access the downloaded reports.

 

[biv343]

It's in the system docs, under Other Applications, Call Detail Recording guide. There are several things to configure, and everything is spelled out in the guides.

 

[3Sixty]

Hi tw1

I have put together a guide on my website might help have a look and see how you get on.

http://www.marshallshouse.co.uk/faq.php?cat_id=12

Marshall

http://www.marshallshouse.co.uk