BCM Monitor

[BogeyShooter]

Does anyone know what to do about this? I have BCM400 rel 4.0 all latest patches loaded. Customer has 24 VoIP trunks. When customer uses BCM Monitor, not all of the VoIP trunks are displayed. I know they are all working because I can make calls. Yesterday, VoIP trunks 5-24 were displayed. I made 4 VoIP calls and all got thru but the were on VoIP trunks 1-4. When I made a 5th VoIP call, the 5th VoIP trunk was accessed, so I am sure that all VoIP trunks are working. BCM Monitor version is 60.1.01.27.

 

[telcodog]

First, check under Resources/Application Resources and see how many IP trunks it's set for in there. If it's less than 24, change it to 24 and reboot the BCM.

Second (if that doesn't do it) try updating your Element Manager to the latest.