BCM monitor on BCM450 1

[ynot13]

Has anyone experienced an issue of not being able to view call information when using BCM monitor on a BCM450 with PRI? I have three BCM450 systems that I can't view the call info on PRI calls however on one of the systems there is both digital and analog trunks and I only view call info on the analog trunks. All systems are patched up to date and I am using the lastest version of Element Manager and BCM Monitor on my laptop. I not having any issues viewing this call information on BCM50's or BCM400's using PRI. Any suggestions?

 

[snowman50]

No
I loaded the version from the BCM450 and it worked ok.

i sugest load the version from the bcm you are on and see what happens.

latest version of EM is 6.xxxxx

 

[ynot13]

I have been using the latest version of EM (60.1.0) and the BCM monitor is version 44.1.01.27. I have not had any issues connecting to BCM's just cannot view call information when using the BCM monitor. I find the BCM monitor a very helpful tool to use when track call flow.

 

[DBrewsky]

In the BCM Monitor, can you see UIP data flowing (this is the actual d-channel messaging) from calls being setup and tore down across the PRI?

Note: If the PRI is in the TOP slot, select BUS 40 then click on PRI..


--DB

 

[ynot13]

Thanks DB, this will help until I figure what my issue is viewing information on the line monitor tab.

 

[snowman50]

The only time i really had this sort of problem is when the Default gateway on a BCM50 was not in the rame range as as the ip address of the lan.

eg lan ip was 10.10.10.1
gatway was 192.168.1.2.

this stopped the service linemonitor.

had to clear out( leave blank) or set it the same as ip address if not using it

restarted linemonitor service.

Try and see

 

[ynot13]

Today on one of my systems I 'deconfigured' my DTM-PRI card and then 'configured' it with the same data that I previously had programmed.....after doing that I can now view call information when using the line monitor. Also had to reprogram my route after doing this. Not sure what this did for the BCM monitor but it works?

Thanks to DB and Snowman50 for getting me back on track.