BCM Limitation? 1

[pbxn]

Ok I am still flubbing my way around learning what a BCM can and cannot do. Here is my current envronment.
BCM 50, fed by a PRI, 8 phones attached to BCM, DID's come from Option61 via cdp across PRI. The branch has a main did for the branch, another did for the manager, all other phones have internal extensions, most phones have vm, from CP hanging off of Opt. switch.
What I want is the ability for the main line to either rollover/hunt whatever for a total of 4 lines. So if call comes in on main, someone takes it, and another call comes in on main, someone else can take etc. My vendor cannot figure out how to do this. And while making test calls last night I noticed this. Call comes in from main line 2xxx, person at ext. 5000 answers call. I keep call active, call the main number again, someone at ext 5001 takes call. Now both 5000 and 5001 are on a call. Another call comes in, immediatly goes to 5001 voicemail, wtf? Any insight would help, as vendor now wants a ticket open so he can call his tech support. Any ideas?

 

[gecko202002]

pbxn

If I am reading this correctly then you need to assign the target line to a set (5000) and change appearances to 4. If you are only setting the target line to ring only with 4 appearances, then you will need to increase the intercom keys to 4. This will allow 4 simultaneous telephone calls from the main number.
If I am not reading this correctly, and you just want the calls to ring on 4 different telephones but in a hunting order - then I would recommend setting up a hunt group and assign the appropriate extensions to the hunt group. The hunt group will distribute the calls to different sets. Do not assign the target lines to the individual sets, but to the hunt group.
As far as 5001 is reacting, check to see that Forward on Busy is not set to go to voice mail on that extension.

 

[pbxn]

Thanks. The hunt group did teh trick. Also I did remove the forward on busy this morning, and that fixed the 5001 issue. Thanks again.