BCM IP PHONE I2004 ECHO

[jojoDbear]

We recently switched from the 3COM NBX200 to a BCM 50 on the same network, I have the I2004 phone and the echo is so bad i stop in the middle of a conversation. Is there a setting on the individual phone? on the BCM? or Network? any thoughts are greatly appreciated Thanks in advance.

 

[senk1s]

Probably all of the above.
Does it happen always?
Are you on spk phone or handset?
What codec are you using on the phone?
Is it a switched network? What 'else' is there on it?

 

[jojoDbear]

All good questions I will ask our IT guy these and let you know the results. I am on a desk set and not using handsfree Thanks again

 

[teekow]

Start with all the latest patches. They are BCM50_81,73,79,82,83. Make sure to nstall 81 first. Patch 79 specifically deals with echo if I remember correctly.

Good luck
Rob

 

[danthephoneman]

teekow,senk1s, I Have a BCM50 with almost the same issue, but the echo problem on the i2004 sets is only on calls across the analog trunks. I have installed all recent patches. I am wondering if it could be a problem with the Rls of the ip sets? NTDU82BA70.