PowerSurger
Technical User
Is there a way to tell on the BCM which lines are used for incoming lines and which ones are used for outgoing only? Thanks for your help!!
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BCM Incoming / Outgoing Lines
- Thread starter PowerSurger
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What kind of lines do you have? Usually on a pri they are two way for in and out.Even analog lines are put in a pool and you grab from the back to front for outgoing and front to back for incoming. But you could program only certian lines for out or incoming only.Look in programing.
Open the BCM monitor and look at the line monitor.
Open the BCM monitor and look at the line monitor.
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- #3
acewarlock
Technical User
Like cook1082 said, they can be programmed to have some trunk for outgoing only and some for incoming only but that is a poor use of trunks.
Is there a reason you need this info?
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This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
Is there a reason you need this info?
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #5
PowerSurger
Technical User
yes, customer has a slew of lines...(which is why they should be using PRI but don't want to spend the $$ right now to upgrade the system). My job was to get CLID on all incoming lines. For some reason if they have these set up in 2 diff pools, i need to know as i would not add CLID to the outgoing. I know it sounds completely backwards but once they get the $$, they are planning going to PRI and a new VOIP system but right now, I have to work with what they've got.
acewarlock
Technical User
Just go to Telephony and look at the trunks to see what route there in. How many is a SLEW?
How many lines does the ATTN console have on it? they normally are 61 - 68, but could be different.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
How many lines does the ATTN console have on it? they normally are 61 - 68, but could be different.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
acewarlock
Technical User
You could also use the BCM Monitor to watch the calls going in and out and you will see the Line number.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #8
PowerSurger
Technical User
SLEW....try 40 (crazy i know)starting at 61-88 set to 0 rings then a bundle from 121-132 set to 0 rings.
Deweyhumbolt
Technical User
Insane they don't have a PRI. I'd sell them on the ability to get immediate CLID, instead of 2 rings. They'll have to back up all the AA to 2 rings. Plus, they'll be able to control OLI, so everyone calls back on their pilot #s instead of the lines they dial out on. More importantly they'll save all kinds of $.
Adversity is Opportunity
Adversity is Opportunity
acewarlock
Technical User
You can Get 2 T1's for less than they are paying for 40 trunks. Looks like who ever set this switch up doesn't Know Telephony.
Look under the trunks and see which POOL each one is in.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
Look under the trunks and see which POOL each one is in.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #11
PowerSurger
Technical User
i am now in BCM monitor. Can see active lines in use and if they are incoming or outgoing.
acewarlock
Technical User
Normaly you go out on the high number and in on the low number.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #13
PowerSurger
Technical User
I only see 22 lines (active) in the BCM monitor. When i check the "show all lines" box, everything comes up which i am thinking it shows the current systems max CO line capability amount. I called a few skipping from top, middle & bottom of the list when i called i saw the status on some of the lines change from outgoing to incoming. So it appears that all are set up for incoming.
According to the tech that performed a line inventory, the site has 24 lines programmed into the BCM (not 22 as I see in the monitor). I am not going to stress over not seeing those 2 lines in the BCM monitor. The tech must have counted wrong or they are going to another piece of equip.
Bottom line, we all agree, the site has been setup wrong from the beginning and to fix it will require a PRI, PRI module for the BCM and a tech that knows what they are doing. Why they did it this way, i do not know.
According to the tech that performed a line inventory, the site has 24 lines programmed into the BCM (not 22 as I see in the monitor). I am not going to stress over not seeing those 2 lines in the BCM monitor. The tech must have counted wrong or they are going to another piece of equip.
Bottom line, we all agree, the site has been setup wrong from the beginning and to fix it will require a PRI, PRI module for the BCM and a tech that knows what they are doing. Why they did it this way, i do not know.
- Thread starter
- #14
PowerSurger
Technical User
How i came up with the 40 line count was thru the AA. That has to be wrong. I guess the tech programmed that wrong too.
A) Write down ALL physical lines connected to the system (ex: Lines 061-064, 069-072, 077-081, etc, etc, etc..)
B) Look to see what you dial for outbound (ex: 9 for line pool A) Then look to see what physical lines are setup as Line Type: Pool A - Voila, there are the possible lines that can be used for outbound... (note: do this for each physical line. If you find a line type=Pool B, see if they use Pool B for anything)
C) Look at Auto Attendant for all physical lines to see if it is answered by AA, or if any lines Appear&Ring or Ring Only for incoming calls...
B) Look to see what you dial for outbound (ex: 9 for line pool A) Then look to see what physical lines are setup as Line Type: Pool A - Voila, there are the possible lines that can be used for outbound... (note: do this for each physical line. If you find a line type=Pool B, see if they use Pool B for anything)
C) Look at Auto Attendant for all physical lines to see if it is answered by AA, or if any lines Appear&Ring or Ring Only for incoming calls...
Deweyhumbolt
Technical User
He already said all lines are zero rings to AA.
Bottom line, they need a PRI for the reasons I already stated. But if they insist on keeping 22 lines of copper and turning CLID on for all of them, then you need to back up the AA to 2 rings on all lines.
Adversity is Opportunity
Bottom line, they need a PRI for the reasons I already stated. But if they insist on keeping 22 lines of copper and turning CLID on for all of them, then you need to back up the AA to 2 rings on all lines.
Adversity is Opportunity
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