bcm hunt groups 1

[endlesswinter]

Im tring to set up hunt groups on a bcm.....i think.
Ive never used hunt groups before but this is what i want to accomplish.

Call comes in and are answered by AA. press one for billing dept I want this to ring 3 phone then bounce to operator if no answer. Ive tried hunt groups but failed. I have it running half assed now with answer dns.Call come in they press 1 for billing and it is pointed to a phantom dn with answer keys on sets.

 

[nsantin]

You want to setup a broadcast hung group with the 3 phones as memebrs. Then set the ifbusy to "overflow" to your operator DN.

 

[endlesswinter]

what if i also want the phones to fwd no answer to vm.( if someone chooses thier extension.)

 

[3Sixty]

That will work fine the call forwards on extensions do not apply to hunt groups.

Marshall

http://www.marshallshouse.co.uk

 

[endlesswinter]

Great thanks, also I use the f985 when leaving office to indicate to the operator will this also work.

 

[BCMprogrammer]

f985 is the callpilot dn display command.

What are you trying to do when leaving the office?

 

[endlesswinter]

your right. f984 is what we do. its a forward to vm and the reception see's the icon as fowarded(out of office). So according to marshall the call foward does not apply to hunt groups. I wanted to make sure that f984 dose not affect hunt group.

 

[bkrike]

HG's will not fwd to VM, if set up correctly. Basically you cant have any of the lines that may dump into the HG also ring / appear and ring - on the phones that may fwd to VM.

 

[endlesswinter]

gotcha, thanks to all!

 

[endlesswinter]

Thanks i played with this today on our office system and it worked! I greatly appretiate it guys.