BCM Hard drive replacement

[skippy440]

I'm having problems with our BCM 3.6 at our office. It is a BCM with the redundant setup (that being a back up hard drive and power supply).

Last week, the Callpilot and IP applications ceased to function. We disconnected the main hard drive and connected the backup hard drive to get the BCM back on it's feet. All is well until I tried to replace the original hard drive in the system. I shutdown the BCM and setup the new 20Gb blank hard drive as master. Powering down the BCM and installing the blank hard drive I re-powered up the BCM.

Now according to the documents, the BCM should recognize the blank HD and copy the programming over to it. The BCM came up and allowed the telephones and lines to function, but not the CallPilot and IP applications. It also displayed a red status light. The 'Master' and 'Mirror' LED's were solid green, but the mirroring process would not start. In the programming, it is set up correctly to do this process, but the BCM will not come fully on line. Access to the programming is not fuctioning either.

I have had to disconnect the new HD off the BCM to get it to come up with all applications functioning. I would like to get the BCM to come up properly and mirror onto the new HD, but I'm at a loss at what I have missed or am I looking at a bad HD or RAID tray (which may have caused the problem in the first place).

Has anyone else experienced this problem before? What suggestions does anyone have on this problem.

I hate conceited people that think they are a good as me!!!

 

[NARSBARS]

Are you sure the blank is supposed to be Master? In the PC world I have done it exactly in reverse.
Please post the answer if you find it.

NARSBARS

 

[acewarlock]

I would have made the old drive the master snd the new drive the mirror/slave.

 

[skippy440]

acewarlock

The old drive is the master. According to another tech who has done this before successfully, you need to make both drives as master. I know it sounds illogical, but if he has completed such a task without any problems doing it this way, then I trust him.

BTW The two original drives (the main drive is the one that went AWAL and the one that is still in there now running the unit now) were set both for master.


I hate conceited people that think they are a good as me!!!

 

[3Sixty]

The disc you have replaced will take 3-4 hours to copy all the information accross to the new drive from the working drive.You can confirm the status of the drives in diagnostics disk mirroring. You can also set the system to boot from the primary master and the mirror master hard drive. If you have replaced the original hard drive or the primary master you can confirm it is all working by forcing the BCM to boot from the primary master drive.I have replaced a few hard drives in the past and at first I thought I had problems because it takes so long to copy the hard drives across and you get no indication that it is doing anything.

Marshall

http://www.fenixsolutions.co.uk