Hello, I am having a real brain racking issue with my company right now. We have a BCM400 that is giving us an issue with ringback while all agents are busy. We have already looked into the delay answer as being the problem, but even after setting it to 00:00, we still get the problem. We also looked into the possiblity that Intelligent Overflow Routing is sending the calls to another swtichset that has delay answer, but still no luck. Is there something else we could try or maybe that we haven't looked at yet?
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BCM Extension Ringback
- Thread starter Cyclonedc
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Sounds like a config issue to me. Can you provide a little detail as to the configuration?
1. You have 8 Voice Channels (min/max is what? 2/8?)
2. What sort of trunks are incoming to the BCM (PRI, T1 or analog lines?)
3. Is there more than one number that customers dial to get to the call center?
4. Is there more than one skillset?
If the incoming trunks are analog, how many of them are assigned to be answered by the skillset? (Under AA Lines)
If the incoming trunks are T1 or PRI, do you have a TL assigned under AA Lines to be answered by the Skillset? You would not want to assign the lines themselves if this is the scenario - the symptom almost sounds like this may be the case.
Thanks,
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