Hello All,
I am looking for comments from members that have experience implimenting CRM applications with the BCM.
Do any of you have customers who changed their business database to a full CRM database that is compatible with the BCM and includes CTI with screen Pops, and/or IVR.
I am looking for comments from members that have experience implimenting CRM applications with the BCM.
Do any of you have customers who changed their business database to a full CRM database that is compatible with the BCM and includes CTI with screen Pops, and/or IVR.