BCM CallPilot Forwarding Problem

[bobwhitleyjr]

I have a customer with a BCM CallPilot forwarding issue. It was working and then stopped when I changed the SMTP information. I have a setup and internal smtp server for it to use and was able to monitor what is doing. In the RCPT TO it double the E-Mail address. And example would be <johnsmith@company.comjohnsmithe@company.com> . There is only one email in the forwarding to email address field in the mailbox settings. It does not work on any of the mailboxes. Any idea how to resolve this?

 

[cook1082]

Check his My Call Pilot manager to se if it's on and the settings have not changed.

 

[bobwhitleyjr]

I checked and and it correct. It does disable at times.

 

[bobwhitleyjr]

Here is the logs from the internal smtp server.

8:40:32 Listening on 127.0.0.1 (Port 25)
18:40:32 Listening on 192.168.1.206 (Port 25)
18:43:49 Command: MAIL FROM <kpr@reddylaw.net>
18:43:49 Command: RCPT TO <kpr@reddylaw.netkpr@reddylaw.net>
18:46:16 Command: MAIL FROM <kpr@reddylaw.net>
18:46:16 Command: RCPT TO <kpr@reddylaw.netkpr@reddylaw.net>
18:55:36 Command: MAIL FROM <kpr@reddylaw.net>
18:55:36 Command: RCPT TO <kpr@reddylaw.netkpr@reddylaw.net> (this is the problem)

I have attached a rtf file with the settings for the callpilot