BCM Call Centre Agents

[snowman50]

I have a bcm50 rel3 with the 12 digital extn ports with ICC, 5 skillsets,10 agents on the keycode file.

When i Build the agents in call pilot i was able to set up Many agents so i decided to set up 20.
I thought you could only Build as many agents as there are Licences????.

So my question is?.

Can i Build say 30 agents for all the staff you want to be a call centre member.

Does this mean that only 10 can log in at any One time.

Therefore i dont need a licence for everyone just for the 10 people you will be logged in that day.

30 people assigned but using 10 licience logging into 10 phones.

 

[CTCINY]

That is correct.

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[snowman50]

Thanks for the Quick reply..

I told the customer he need a licience for each agent and he would need to purchase more.

This will please him,,saving money

Many thanks