BCM call center

[xtract]

Hi, i have BCM 400 with Call Center professional running on it,i have this strange problem with one of the skillset,when you look at real time reporting tool,you can see 8 agents are logged-in, 7 are available,1 is engaged but when you look at waiting calls it was 9 calls waiting on the skillset,any idea why it is happen? it is happenning intermittently..Thanks

 

[Johnthephoneguy]

I had that happen a few times, a reboot fixed it. happens about 1 time every 3 months

 

[xtract]

Hi John,thanks for that is this something like bug that can be fix by patch?

 

[biv343]

There is a voicemail patch and RCC patch for BCM 3.7 (and BCM 3.6 I believe as well) that addresses issues similar to this. They're available for download on Nortel's site.

Voicemail Patch 22.0104
RCC Patch 61.209

 

[Johnthephoneguy]

I had the 3.6 fully patched and it still happened but like I said not often enough that the customer was worried about it.