BCM Call Center

[3Sixty]

Hi Everyone

I have had a customer install the 3.7 cumulative patch while having the RCC running. This has corrupted the files on the BCM. I have been told that this can be fixed by Nortel, The problem is it will be chargable and in the UK that charge can be up to £3000. I was wondering has anyone experienced this problem and if so . How did they fix it?

I am exploring all avenues before I replace the hard disc and reprogram the voice mail etc. I have tried a restore of a good backup but still no joy.

Marshall

http://www.nortelsupport.net

 

[MagnaRGP]

I courrupted ALL the BCM files, or just those pertaining to the RCC?

Could try a chkdsk /f on all of the BCM drives....?

Good luck. Sounds like you will need it.

 

[3Sixty]

Sorry just to clear up

The BCM is working fine it is just the RCC that is not functioning. I have read in the Nortel site and on various patches that Nortel can repair or rebuild the RCC info. I was trying to see if anyone has been down that road with Nortel already and made a few notes.

Marshall

http://www.nortelsupport.net

 

[3Sixty]

I have rebuild the files that on used to run the BCM RCC application, It was straight forward after I set up the VNC and replaced a few files.

Marshall

http://www.nortelsupport.net