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BCM Call Center Reporting Issues

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efac

efac

IS-IT--Management
Dec 10, 2001
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We use a BCM 400 in a busy call center that does a lot of reporting. Over the years, we seem to need to patch the system to resolve timeout issues with reports not displaying. Currently on 3.6. Does anyone know if 4.0 is much better in dealing with this issue? I have looked at 3rd party vendors but none seeem to offer detailed reporting on the call center aspect. We would genterate our own Crystal Reports but I don't have the user name/password to get access to the database. Any comments would be appreciated.

Thanks.
 
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