Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

BCM Call Center Reporting Issues

Status
Not open for further replies.
efac

efac

IS-IT--Management
Dec 10, 2001
50
We use a BCM 400 in a busy call center that does a lot of reporting. Over the years, we seem to need to patch the system to resolve timeout issues with reports not displaying. Currently on 3.6. Does anyone know if 4.0 is much better in dealing with this issue? I have looked at 3rd party vendors but none seeem to offer detailed reporting on the call center aspect. We would genterate our own Crystal Reports but I don't have the user name/password to get access to the database. Any comments would be appreciated.

Thanks.
 
Status
Not open for further replies.

Similar threads

LidLock Technologies
  • Question
BCM 200 R3 Disk Image 1
Replies
5
Views
776
curlycord
curlycord
bluemr2
  • Locked
  • Question
BCM 50 R6 Patches
Replies
3
Views
433
TLDuk
TLDuk
LidLock Technologies
  • Question
BCM 200 R3.6 Unified Manager Java
Replies
6
Views
275
LidLock Technologies
LidLock Technologies
akak247
  • Locked
  • Question
RCC install on win 11- reporting for contact centre
Replies
2
Views
342
curlycord
curlycord
radmas
  • Locked
  • Question
BCM450 HD Issues 1
Replies
4
Views
139
curlycord
curlycord

Part and Inventory Search

Sponsor

Back
Top