BCM Call Center Reporting Issue 1

[efac]

I have a site that when I try to run any reports, the data runs for about 30mins and then errors out with page cannot be displayed. I have increase the asp timeout in IIS but that didn't solve my problem. If I run a report on 1 group for a small period of time, it seems to work. I haven't had this issue before and the DB is not that big.

Any idea what to try? We need to generate weekly reports for the customer.

 

[Talesk]

Approx. how many calls are in the time period you are requesting?

What version of Voicemail and RCC do you have installed?

 

[efac]

was doing 1 week about 10 queues any report. Running 3.6

 

[skippy440]

Knowing the BCM, it probably needs a patch or update.

Check the Nortel website for any that might apply to your BCM.

There are only 2 seasons in Canada, Golf and Snowmobile season.

 

[efac]

I'll take the golf season. Summers are short in Canada. I know 3.7 is out but not sure it has any patches for 3.6 that apply to the RCC

 

[option11newby]

released from Nortel stating that this is a known issue and at present there is no workaround. I suppose this will be put back for development to issue another patch to overcome this.
Their bulltin number is 2005006298, released 10th October 2005.

Hope this helps.

Regards

 

[skippy440]

Actually there is a patch/upgrade for BCM 3.6. Look on
the Nortel site for a patch called BCM_360.192_RCC.61.050.

option11newby- thanks for the information.

There are only 2 seasons in Canada, Golf and Snowmobile season.