BCM call center question

[COMTECTECH]

Hey guys,

The setup:

BCM 400 4.0
DSM 32
DTM PRI 23 channel
Call center

Question:

Is there a way to limit how many channels of the pri that can hit a skill set. I dont want 1 skill set to take over the whole call center.

Thanks again guys.

Tim

 

[biv343]

If someone calls a specific number to hit skillset 1, you can't limit it, but the telco may be able to limit the number of calls to a specific number on your PRI. If all calls come into the same number and are routed to various skillsets via auto attendant, then you're out of luck.

I don't know your environment, but you may be able to avoid one skillset taking over the entire call center by the way you assign your agents and priorities to the different skillsets.