BCM Auto Attendant issue

[joezzz]

Scenario: BCM A (Main Bcm ) BCM B, C and D are remote site BCm's . whenever the auto attendant answers at the main and remote site DN's are keyed in the calls are inadvetently dropped with error message "you have entered an invalid extension"


what should I look for

What could possibly be the cause of this


Joezzz

 

[acewarlock]

Afre you using CDP?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[joezzz]

yes i am using CDP

 

[acewarlock]

This is the same answer I gave to someone else.

Have you watched the BCM Monitor to see what your sending on the one end and what your receiving on the other end. It doesn't help much to keep guessing, facts help alot.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.