BCM and Windows Vista

[MagnaRGP]

Here is a repost of Nortel's buletin regarding Windows Vista and BCM/Nortstar products. Hopefully this will make it easier to search for people.

SUPPORT OF BCM AND NORSTAR PRODUCTS AND MICROSOFT
2007007681
DOCUMENT ID
1
VERSION
TECHNICAL BULLETIN
TECHNICAL
None
LEGACY REF ID
STATUS ACTIVE
PRIORITY INFORMATION
ACTIVE DATE 2007-01-30
PAGE 1 OF 3 TECHNICAL | DOCUMENT ID 2007007681
WINDOWS VISTA
BACKGROUND
On January 30th 2007 Microsoft announced the general availability of the new Vista operating
system. The purpose of this bulletin is to advise partners of current activity at Nortel to test client
compatibility with this new operating system.
ANALYSIS
Nortel is currently testing compatibility of all clients for BCM 3.6, BCM 3.7, BCM 4.0 and BCM50
Release 1 and BCM50 Release 2 with Vista. Nortel is also testing affected clients for Norstar 7.1.
Our testing to date has identified various issues on a number of clients. Nortel's plans for
compatibility will be around those editions of Vista targeted at business customers, specifically
Vista Business, Vista Enterprise and Vista Ultimate. Nortel will not be supporting clients on Vista
Home Basic, Vista Home Premium or Vista Starter.
Clients, including browser-based applications, affected and under test include:
BCM Amp (browser-based application)
BCM Call Pilot Unified Messaging Client
BCM CallPilot Manager (browser-based application)
BCM CDR Toolkit, CDR Pull Client and CDR Livestream/CDR Client
BCM Element Manager
BCM Homepage (browser-based application)
BCM IVR 2.0 Management
BCM IVR 2.1 Management
BCM IVR 2.x Media Processing Audio Developer
BCM IVR 2.x Media Processing Server Application Developer
BCM LAN CTE Toolkit, LAN CTE client and TAPI Service Provider
BCM Monitor
BCM Multimedia Contact Center (browser-based)
BCM Unified Manager (browser-based application)
Desktop Assistant
Desktop Assistant Pro
Desktop Assistant Pro Admin Edition
Digital Mobility Controller
Digital Mobility Service Tool
IP Software Phone 2050
IP Software Phone QoS
ipView Softboard and Reporting for Contact Center (browser-based applications)
Mailbox Manager (browser-based)
Mailbox Manager (Windows client)
NCM and NCM Client
Norstar Personal Productivity Suite
Norstar Remote Utilities
Nortel VPN Client
Personal Call Manager
SSH Client
Startup Profile Template
RECOMMENDATIONS
PAGE 2 OF 3 TECHNICAL | DOCUMENT ID 2007007681
Until such time as testing and updating of clients is complete, Nortel is recommending that BCM
and Norstar clients not be installed on Vista.
REQUIRED ACTIONS
BCM and Norstar clients should not be used on the Vista operating system until Nortel has
provided formal indication of compatibility or released updates to affected clients as required.
This bulletin will be updated with this information once formal testing and required software
updates are available.
ATTACHMENTS
There are no attachments for this bulletin

 

[BrewDog]

Is there any new updated information for Vista and Unified messaging and Element Manager compatibility. I have a few customers that are upgrading to Vista.

 

[PressAltF4]

Not from Nortel. I have it up and running, you have to change the compatibility mode when you run the installer

 

[xjswx]

This is a dumb question, but I am not familiar with Vista. How do you change compatibility mode on Vista?

 

[xjswx]

NVM!! LOL. I found it.

 

[xjswx]

By the way??? How long is it supposed to take to install? Been about 30 minutes now and it is still going.

 

[xjswx]

Just to help in case anyone else needs to use this format, I had to set my compatibility to Windows 2000 for it to install.

 

[DoubleCross]

There is a new Core patch and Vista patch out now.

 

[xjswx]

Can you please let us know where the link is if there is one?

 

[CyberX666]

vista patches

Bcm400 ver4.0

http://support.nortel.com/go/main.jsp?cscat=SWDETAIL&id=654082

Bcm50 rls1

http://support.nortel.com/go/main.jsp?cscat=SWDETAIL&id=652911

 

[DoubleCross]

I think you are supposed to load the core 122 before the vista.Judging from other post it looks like core 122 has problems with older m series phones,so be careful.

 

[MagnaRGP]

Latest Update re BCM and Vista:

PRODUCT_LINE: BCM
============================================

TITLE
=====

BCM.R400.136-VISTA

========================
Release: 4.0 Issue: N/A
Category: GEN
Superceded By: NONE
Release Date: 20071019
Patch Conflict(s): N/A
Special Instructions: NO
Patch Version: N/A
========================

Software Update Name: BCM.R400.136-VISTA

Applicable H/W Platforms: BCM200, BCM400, BCM1000, SRG200 1.5, SRG400 1.5

Applicable S/W Platforms: BCM4.0, SRG 1.5 based on BCM 4.0

Category: GEN

Installation Recommendations:
This patch should be applied to BCM 4.0 and SRG 1.5 systems based on BCM 4.0 that require Microsoft Vista support for BCM client applications. This patch also addresses a number of other client issues described in the individual client sections below. Existing installations should have this patch applied if they are experiencing any of the issues that are corrected. There is no need to schedule specific maintenance to apply this upgrade if there are no reported issues. In those cases, systems should be updated at the next regular service opportunity.

Microsoft Windows Vista support includes Microsoft Windows Vista Business, Windows Vista Enterprise and Windows Vista Ultimate and includes 32-bit and 64-bit versions, with one exception noted in the Limitations section. Client application versions included in this patch are not supported on Windows 98SE.

Updated software for the IP Soft Phone 2050 R2 for Vista is available separately.
See Nortel Product Bulletin P-2007-0116-Global for details.

The following clients are Vista supported without applying this patch:
End-User Clients:
BCM Amp
SSH Client (PuTTY)

Management Clients:
BCM Web Page
BCM Monitor
CallPilot Manager

The following clients are Vista supported with this patch:
End-User Clients:
BCM Call Pilot Unified Messaging Client
CDR Toolkit, CDR Pull Client and CDR Livestream/CDR Client
LAN CTE Toolkit, LAN CTE client/TAPI Service Provider
ipView SoftBoard
Reporting for Contact Center

Management Clients:
BCM Element Manager
Startup Profile Template

Components & Versions:
startup-profile 41.20.07.117
CallPilot Unified Messaging 4.04.04.37
cdr-client 4.11.04 A
lan-cte-client 7.11.07 A
ipviewsoftwarewallboard 2.2.0.0
rcc 2.4 - Build 356
element-manager 41.30.32.153
bcmEMcartridge 2.67
mof-db 2.67

Dependencies: Required patches - BCM.R400.SU.System.003 or later

Product Dependencies -
RCC:
Java 1.6.0 (included in RCC installation)
MySQL 4.1.14 (included in RCC installation)
Crystal Reports (included in RCC installation)
IIS 5, 6 or 7 (Not Included)
BCM50 2.0 - Voicemail 42.02.05.22

Size: 392 MB

System Impact:
Time to apply patch ~ 10 min.
Does patch application force reboot: No
Other impacts - N/A.

Limitations:
The following clients are not supported on Vista in this patch:
End-User Clients:
Nortel VPN Client
IP Software Phone 2050
IP Software Phone QoS
Digital Mobility Controller
Personal Call Manager
Multimedia Contact Center
Desktop Assistant
Desktop Assistant Pro
Desktop Assistant Pro Admin Edition

Management Clients:
Digital Mobility Service Tool
NCM and NCM Client

Client application versions included in this patch are not supported on Windows 98SE.

ipView SoftBoard:
Making changes to the ipView SoftBoard configuration can cause ipView SoftBoard to crash.
Workaround: To launch ipView SoftBoard after it has been installed on Vista, right click on the ipView SoftBoard desktop icon which has been created as a result of the installation and select Run as Administrator. Depending on how Vista has been set up the user will either have to enter the local administrator password or acknowledge the wish to proceed with the Run as Administrator action.

Element Manager:
If the "In the Quick Launch Bar" short cut option is selected in the Vista installer, the short cut is not created.

Workaround: Launch the Business Element Manager manually by navigating to the install directory and double-clicking on BEM.exe (default location is C:\Program Files\Nortel\Business Element Manager\BusinessElementManager\bin). Optionally, a shortcut can be manually created. An alternate method is to reinstall the Business Element Manager and create a desktop icon and move the newly created icon to the Quick Launch Toolbar.

BCM Web Page:
IE7 is the default web browser on Vista. When accessing the BCM web page with IE7, the user will see a security certificate error page stating:
There is a problem with this website's security certificate.
The security certificate presented by this website was not issued by a trusted certificate authority.
The user can continue to the BCM web page with a secure connection by clicking: "Continue to this website". After continuing to the BCM web page, the user will continue to see a Certificate Error in the Security Report next to the address bar.
BCM Applications web download pages are not updated to state Vista support for the various clients.

CTE:
The TAPI option is not supported on the 64-bit version of MS Windows Vista (x64).
Vista Interuser and TAPI applications may not connect to the expected BCM if it is ever altered.
Workaround: Uninstall CTE, reboot, reinstall LAN CTE, reboot.

CDR Pull Client:
CDR Pull Client can only schedule CDR Pull jobs by users who are members of the Administrator user group

RCC:
RCC is not supported on the 64-bit version of MS Windows Vista (x64).

BCM Monitor:
Windows Help used by BCM Monitor help is available for download from Microsoft:

http://go.microsoft.com/fwlink/?LinkID=82148

CallPilot Unified Messaging:
CallPilot Desktop Messaging 4.0 does not support Groupwise 7.x on Vista.
Windows Help used by CallPilot help is available for download from Microsoft:

http://go.microsoft.com/fwlink/?LinkID=82148

AVG Antivirus users will notice that the Desktop Messaging installation can appear stalled for several minutes when completing the installation.
Vista Windows Mail purge messages fail due to Microsoft limitations
Workaround: To keep deleted messages in Inbox, uncheck: Tools -> Options -> Advanced -> Use the Deleted Items folder with IMAP accounts. To show the deleted messages in the Inbox, check: View -> Current View -> Show Deleted Messages.


Patch Removable: No

Individual Client Release Notes:

=================================================

Element Manager:

Description:
-----------

The new version of Element Manager will need to be downloaded from a Vista patched BCM.

The Element Manager version is the same across the BCM50 R2, BCM50 R1, BCM 4.0 Vista patches.

The Element Manager with Vista support can be downloaded from one release and be used with any other BCM release because the Element Manager will download the BCM specific cartridge when connecting to the BCM.

The Element Manager version is backwards compatible with BCMs that do not have Vista Patches applied.

The following issues are addressed:

1. Microsoft Vista support.
This release includes an update to allow the Element Manager to install and run on supported versions of Microsoft Vista OS.
Vista OS support is in addition to existing OS support.
Q01516674

2. Service Manager table unordered in Vista
This release includes an update to display the table in alphabetical order by service name.
Q01620584-01

3. DN Type of route no longer refreshed automatically
When adding a route and setting the Pool to blocA, the DN type did not change automatically to Private (from the default Public).
Q01716483

4. HW Inventory shows Retrieving for nonexistent MBMs
With no expansion modules in the BCM, in the Hardware Inventory screen, for the MBM and MBM Asset ID fields for the Expansion modules, EM showed "Retrieving..." instead of "N/A".
Q01721238

5. Scheduled Service Screen is slow to display with no progress bar
When selecting the Scheduled Services screen in Telephony, the progress does not remain until the data is displayed.
Q01721248

6. Assign BlocF to VoIP Line001 Failed on Initial Attempt
Configuring the QoS resulted in a condition where the attempt to set BlocF to active VoIP Line001 failed.
Q01689671

7. EM: i1230: error ' View Spec and Data MoF' when go to button programming
When DA Pro is being used while modifying Configuration > Sets > Active sets > For i1230 set Capabilities and Preferences > Button programming caused an error.
Q01716478

8. EM: Refresh does not update EM screen for IP Trks and displays blank
While navigating various menus from Active Sets to IP trunks, refresh does not update the EM screen for IP Trunks and is blank.
Q01716456

9. Dialog Box doesn't close
In the Service Manager table and using the "Stop" Button or "Restart" Button, an opened dialog box can not be closed by using the cross mark on its top-right corner.
Q01691373

10. Tab SNMP Access Point is not present.
The SNMP Access Point bab was not present in EM.
Q01740068

This patch includes the content of the following patches:

BCM.R400.061-OAM
-----------------------

1. Line Tuning For BCM 4.0
This update introduces the line tuning feature for the BCM 4.0 product.
Q01475421

2. Feature Enhancement for BRI EURO Protocol to work in both S-T and T-T user mode.
Q01296708-05

3. After upgrade to BCM4.0 WAN PPP link does not come up. The problem is due to no option provided to configure NONE Authentication. This patch corrects the problem adding the NONE option to Element Manger.
Q01500035 & Q01531731

BCM.R400.036-ElementManager
--------------------------------

1. Element Manager Freeze

After a restore operation, Element Manager can freeze with a small dialog box visible that cannot be closed. To close the Element Manager application, the End Task button must be used from the Windows Task Manager.
CR Q01396834-01

2. After a restore operation, the user is unable to select the configuration tab.

After a restore operation, if the user selects the Configuration tab, the screen navigation tree does not update to allow the user to select configuration screens.
Element Manager must be shut down and restarted to resume normal operation.
CR Q01396834-01

3. Ignore in-band DTMF in RTP

On the "IP Trunk Settings" tab in the Element Manager there will appear a new option "Ignore in-band DTMF in RTP". When enabled, this will cause the Voice CTI applications (including Voice Mail applications, IVR and Call Center) to ignore any in-band tones received over a VoIP trunk call that are encoded in the RTP. This setting should be enabled when the far end is a Call Server 2000 (CS2K) and Packet Voice Gateway (PVG) combination, where the PVG is provisioned for OOBDTMFSupp=FullSupport, resulting in the PVG + CS2K sending out of band, as well as in-band, DTMF tones at the
same time to the BCM. The PVG MAY not send both tone notifications depending on whether the call is using G711 and depending on what the SN0 version is.
CR Q01376707-01

=================================================

BCM Web Page:

The following issues are addressed:

1. Web Page support for Digital Mobility Controller installer executable name change.
The Digital Mobility Controller installer executable was updated with a new name. The WebPage download link required changes to download the file.
Q01572183


=================================================

CallPilot Unified Messaging:

Description:
-----------

The features introduced in version 4.0 are:
Additional client supported environments
Instant Messaging Integration
Windows Installer Support (New installation screens)
CallPilot Form/CallPilot Player/Miscellaneous Interface Updates:
Multiple File Selection.
Add standard Windows keyboard shortcuts.
Change desktop description of SMTP/VPIM prefix and search base.
Call CallPilot Address to Lotus Notes Personal CallPilot Address Book.
MS Outlook sender's name still appears as "unknown".
Novell Personal Address Book enhancements.
Chinese (Traditional) is supported in addition to Chinese (Simplified).
Full language support for Lotus Server Tools.

Supported Environments:

This section contains supported environments for this desktop client
version: Groupware types and versions, Operating Systems.

Groupware Email Clients:
------------------------
Microsoft Outlook 2000
Microsoft Outlook 2002 (XP)
Microsoft Outlook 2003
Microsoft Outlook 2007
Lotus Notes - 6.0 (Build 190)
Lotus Notes - 6.5 (Build 191 to 199)
Lotus Notes - 7.0 (Build 250 to 259)
GroupWise - 6.5
GroupWise - 7.0, 7.0.1

Internet Mail Clients:
----------------------
Microsoft Outlook Express - 6.0
Microsoft Outlook 2000 (Internet Mail Mode)
Microsoft Outlook 2002 (XP) (Internet Mail Mode)
Microsoft Outlook 2003 (Internet Mail Mode)
Microsoft Outlook 2007 (Internet Mail Mode)
Windows Vista Mail

Thin Clients:
-------------
Citrix MetaFrame XP on Windows 2000 Server / Windows 2003 Server (All Editions)
Citrix MetaFrame Presentation Server 3.0 on Windows 2003 Server (All Editions)

Client Operating Systems:
-------------------------
Windows 2000 Professional
Windows XP Professional
Windows Vista

Installation instructions:
--------------------------
1. Install the patch on the BCM.
2. Shutdown all the email clients on the client PC.
3. Uninstall the older version of the CallPilot Unified Messaging.
4. Download and install the CallPilot Unified messaging to client system.
5. Start the email client.

The following issues are addressed:

1. Unified Messaging stops Timberline accounting software functionality
Fixes issue causing Timberline accounting software to stop working
Q01466500

2. Cannot Forward Text Message via Unified Messaging
Issue fixed to forward text only e-mail messages to a CallPilot address
Q01314465

3. Errors when installing Unified Messaging for Lotus Notes
Support added for Lotus Domino 6.5.5
Q01544771

4. Unified Messaging GroupWise Caching mode
Added CallPilot Desktop messaging support for GroupWise caching mode
Q01082616

5. Unable to locate nnotes.dll when installing UM 4.0 for Lotus
Secondary checking of the location of Notes 7.0 in registry was added
Q01400579

6. Fax & Desktop Mail not populating in inbox when using MAPI/SMTP
When a voicemail message is left, the Message ICON in the system tray shows a new message, but the CallPilot Message Store Inbox DOES NOT show the new message when the account is setup as MAPI/SMTP.
Q01473165

7. 4.04.04.31 Win2000 Outlook XP received text attachment not displayed
When sending a message with CallPilot message with text file attachment, the receiver of the message sees only the first letter of the text file in the message window.
Q01622276

8. VM: Auto-fill recipient for reply using Outlook XP gives error when
When replying to a message, using Outlook XP MAPI, pressing the Send button gives a warning the "The Message must have at least one recipient before it can be sent or saved or unsent even though there is a recipient."
Q01683706

9. Can't print in MS Office with Nortel Fax on Vista 64bit w/o Reboot
The Compose Fax window failed to open for user to send to the fax machine.
Q01728606

This patch includes the content of the following patches:

BCM.R400.041-DesktopMessaging
-------------------------------------------------

1. Unified Messaging 2.5 with GroupWise 7.0 support for BCM 4.0
Added support for Lotus Notes 7.0 and GroupWise 7.0 which was not available in the Unified Messaging 2.5 client.
Q01469252


=================================================

CTE:

Limitations:
The TAPI Service Provider (TSP), which is an installable option with LAN CTE, is
not supported on the 64-bit version of Microsoft Windows Vista.

Description:
-----------
The following issues are addressed:

1. Vista Beta Trial: LAN CTE TAPI: NTPSINIT program does not run properly
On login, NtSpInit.exe crashes. Attempts to restart manually also fail. Work around is to manually start the application in administrator mode.
Q01735528

2. MS Windows Vista Compatibility Support
Include support for MS Windows Vista.
Q01539180-02, Q01541306-02, Q01542150-02, Q01591991-02, Q01605588-01, Q01568402-02, Q01530678-03

=================================================

CDR:

The following issues are addressed:

1. MS Windows Vista Compatibility Support
Includes support for MS Windows Vista.
Q01606149-01, Q01530678-03, Q01536246-02

2. CDR Pull Engine does not create log file
Diagnostics logs can not be created in same location as executable due to security.
Update log file path to user temp folder so diagnostics file can be created.
Q01654106-02

=================================================

ipView Software Wallboard:

Installation Instructions:
--------------------------
IMPORTANT

For existing installations on client PCs:
In Add/Remove Programs, uninstall ipView SoftBoard.
DO NOT uninstall RCC, Java or MySQL.
Run the ipView SoftBoard install.

For new installations on client PCs:
DO NOT uninstall RCC, Java or MySQL.
Run the ipView SoftBoard install.

If the ipView SoftBoard is the only instance of this software running on a PC, use the default Port number of 3500. If there is more than one instance of the ipView SoftBoard running on a single PC, increment the Port number for each installation of ipView SoftBoard on that PC. That is, use 3500, 3501, 3502, etc.

Remember to configure the correct Port numbers in the Reporting for Contact Center Wallboard Configuration web pages.

Description
----------

The following issues are addressed:

1. ipView SoftBoard is now Microsoft Vista compliant.
The old format .hlp help files have been replaced with .chm help files, because
Microsoft Vista no longer supports the .hlp file format for help.

=================================================

RCC:

Installation Instructions:
----------------------------------
IMPORTANT
Please ensure you create a backup of your Reporting for Contact Center Database prior to upgrading to this build. For information on backing up the database please refer to the Reporting for Contact Center SUOG - the specific required chapter is titled "Backing up the MYSQL Database".

For existing installations on client PCs:
In Add/Remove Programs uninstall Reporting for Contact Center.
DO NOT uninstall Java or MySQL.
Run the Reporting for Contact Center install.

For new installations on client PCs:
DO NOT uninstall Java or MySQL.
Run the Reporting for Contact Center install.

The installation process has changed, as a result of upgrading MySQL 3 to MySQL 4.1. You will need to supply a unique port number (default: 3309) for MySQL 4.1.

If MySQL 3 is already installed on the Web Host PC, the MySQL Port Setter dialog box is displayed the first time you install Reporting for Contact Center using the MySQL 4.1 Server. The port number to be used by MySQL 4 can be entered, or selected from the drop down list box, or left at the default port number of 3309.

On first installation of Reporting for Contact Center on a Web Host PC with MySQL 4 already installed, the MySQL Port Setter dialog box appears. Select the port number to be used by the MySQL 4.1 Server from the drop down list box, or enter a new port number; otherwise the port number is set to the defaulted value of 3309.

It is recommended you select port 3309 (MySQL 3 by default would have been installed on port 3306). Port 3309 for MySQL 4.1 will be unique, as required.

IMPORTANT WINDOWS VISTA NOTE:
When installing the Reporting for Contact Center Package on Microsoft Windows Vista, Please download the installation file to your machine before installation. When installing, you must use an account which belongs to the administrative user group. Logged in as this user, right click the executable and select "Run as Administrator". This will ensure that the RCC application installs with all the appropriate permissions. Also note that RCC has dependencies on Microsoft IIS which has changed in Vista. Please reference the Reporting for Contact Center SUOG and ensure all the required optional components are installed.

This patch includes the content of the following patches:

BCM.R400.067-RCC
-----------------------

The following issues are addressed:

1. RCC: Answered and Abandoned CLID/DNIS reports - Time column incorrect format When generating an Answered or Abandoned CLID/DNIS report the Time to
Answer or Time to Abandon fields would display seconds not hours:minutes:seconds.
Q01538975

2. RCC: Agent Capacity Report Grouping Instances count higher than Skillset
If a skillset containing multi-skillset agents becomes busy, then not busy, and then busy again within one second, grouping instances in the report will increase artificially.
Q01571366

3. RCC: Vista Incoming call report printing error
When printing directly to an Incoming Call report through the print button on the report generation page or through a Print Schedule certain report titles fields and headings are missing.
Q01539245

4. RCC: Vista Aero & Java 5 not compatible
The Java Runtime 5 is incompatible with Windows Vista an update to Java 6 is required.
Q01539219

5. RCC: Vista Export Excel error
The increased security in Windows Vista prevents the Crystal Reports ActiveX control from writing exported reports to the PC hard disk drive. This is overcome by adding RCC as a trusted site. Online help and user guides had been updated to help the user add RCC as a trusted site.
Q01539188

6. RCC: Vista Real time screen problems with Java 6
The new release of Java 6 introduces a new behavior with regards to applets the submit button on the Real Time screens causes high CPU by constantly repainting itself. This is resolved by changing the repaint behavior within the applet.
Q01545709


BCM.R400.045-RCC
----------------------

The following issues are addressed:

1. RCC: Wallboard Alarms needs to check for positive numeric entries only
When creating Wallboard Alarms, user input is not checked for negative and non-numerical characters.
Q01497983

2. RCC: Document with detailed add up formulas
Added a new document entitled "Quick Reference to Report Definitions and Formulas" that details the "Reports Explained" column definitions and formulas in a condensed Excel spreadsheet.
Q01278666-01

3. RCC: GOS in RCC is misnomer, should be "Service Level"
Nomenclature change "GOS" to "Service Level" in both Real Time screens and all applicable reports.
Q01270436-01

4. RCC: RCC SUOG Summary Report Presented Call Direct and Indirect change.
Minor corrections to the formulas and definitions in the Summary report for the "Reports Explained" and "Quick Reference" documents
Q01495807

5. RCC: RCC checks XML against schema before processing
RCC validates the XML from the BCM against the XML schema to check if it is properly structured. Any discrepancies found are silently logged. There is no impact to the user for this change.
Q01239571-01

6. RCC: Unable to Access Reports on BCM 4.0 RCC PC
Correction to some compatibility issues with date and time formats on a New Zealand English based Windows operating system.
Q01496358

7. RCC: Ambiguity of name of RCC Troubleshooting Guide link with RCC User Guide, etc
Desktop and Start Menu shortcut names have been updated to more accurately describe the document they link to. Shortcuts to the RCC documentation can now be found in the Start Menu as well as on the desktop.
Q01469690

8. RCC: DB Fix Utility UI Changes
Minor cosmetic enhancements to the Automatic Database Corruption Fix Utility.
Q01278662-01

9. RCC scheduled monthly reports displaying an incorrect date range for February
When printing a monthly scheduled report for February the date range would be Jan 29 2006 to Feb 28 2006 when it should be Feb 1 2006 to Feb 28 2006.
Q01332361

10. RCC: Call DNIS report (Answered & Abandoned)
Added a new report "Answered CLID/DNIS" that displays the CLID, DNIS and Skillset of Answered Contact Center Calls. Modified "Abandoned Calling Line ID" report, now titled "Abandoned CLID/DNIS" report which rep orts on (as well as CLID) DNIS and Skillset.
Q01282832-01

11. RCC: "Answered Call Transactions" do not match between different reports
Report heading in the Call Average report is updated to say "CC Transactions" for greater consistency with all other call reports.
Q01278669-01

12. RCC: Agent Capacity Report should specify a time slot when agents busy
Modified Agent Capacity report which now shows each instance where the Skillset reached capacity, and also a new Grouping logic that indicates when the selected Skillset of the report reached capacity at the same time and for how long.
Q00781357-01

13. DOCS: Agent on Customer site can somehow avoid calls.
A documentation update detailing how Agents can extend their break time usage through prompted activity codes. It explains how break time in the reports can be longer than the value set in Call Pilot Manager.
Q01279027

14. RCC reports not available for French users
The Abandoned and Answered Calls report does not work for French or Canadian French users. This has been corrected.
Q01455277

15. RCC: Excel Report Export (Data Only) can not get data due to cell merge
New export to CSV functionality added to each report; once exported can be imported into various Office applications like Excel or Access where (depending on the author's skill level) the report can be customized or new formulas added.
Q01182494-01

16. RCC: Call Audit Report - Cradle to Grave Report
New Call Audit report, also know as the "Cradle to Grave" report, displays detailed information about a single call. Each step or "transaction" of a call is displayed along with the Media Type (PSTN or MMCC) start date and time and where the call is being handled at that stage e.g. waiting in the queue or answered by an agent. It will also show details of transferred and overflow calls.
Q01287564-01

17. RCC: Split out Direct and Indirect in reports
Presented calls are now broken out into Direct and Indirect stats for the Summary report. The "Total" presented calls is still displayed.
Q01278672-01

18. RCC: DOC TGS TUX build 310 Client Java Install
There is a new method of checking for the presence of the Java Runtime Environment on a client PC before users view the Real Time screens. This ensures they have the right dependency before they enter the real time screens. For the purposes of troubleshooting, the Java Runtime Environment version number is also displayed.
Q01239579-02

19. RCC: Real Time connection status indicators
A minor user interface update to the Green and Red connection status indicators creating consistency across all Real Time screens.
Q01199980-01

20. RCC: Admin should appear all the time not just on the main menu
A minor user interface change that persists the link to the "Admin" section of RCC through all pages, not just on the "Home" page for users with Administrator privileges.
Q01075074-01

21. RCC: Add a list of selected agents to Agent Audit Reports
The Agent Audit report now displays the agent names and number of agents selected in the report, rather than displaying the Skillset selected.
Q00814341-01

22. RCC: Should be able to select agent directly in the agent audit reports
A new agent selection screen allows quicker selection of Agents for the Agent Audit report. Now an Agent can be selected directly without having to select a Skillset first.
Q00781340-01

23. RCC: Doc links for ERC goes to callus link
The link to the Express Routing Code web page on Nortel's web site in the RCC documentation (SUOG, Reports Explained and Troubleshooting Guide) has been corrected.
Q01473056

24. RCC: System Configuration Report is missing Wallboard and User configuration
When generating a system configuration report the Wallboard Assignment and User Skillset Assignment was missing, this information is now present.
Q01091361-01


BCM.R400.037-RCC
----------------------

The following issues are addressed:

1. RCC: System Configuration report in Canadian French overwrites value on screen
When generating a System Configuration report in Canadian French, some values returned would be masked by the title which is too large for the column width.
Q01459566

2. RCC: Print Schedule heading option change when using different language
When viewing RCC in another language, menu options for daily print schedules are incorrect.
Q01460361

3. RCC: The agent activity report shows incorrect data
Negative values appear on the report due to a problem when handling Supervisor Monitoring time.
Q01459098-01

4. RCC: SUOG change format of text to put more emphasis on the information
Slight change to the SUOG "using the reports section" to emphasize important information.
Q01455193

5. RCC: Error message when Submit selected in Company Details with no changes
Entering information into the Company Details, submitting and then resubmitting a second time with no changes causes an error.
Q01455041

6. RCC: Historical report is sues
Agent Average Report by Agent, when viewed on screen and printed, truncates Average Outgoing Call Time column.
Q01442363-01

7. RCC: HP DeskJet 5400 cuts off edge of report when printed from View on Screen
On the printer model above certain reports would truncate columns and report footers when viewed on screen and printed.
Q01448639

8. RCC: "Get Latest CC Data" button fails with "Cannot establish a connection to CC"
The error message would incorrectly lead the user into believing the connection between RCC and the Contact Center was not working. This is not the case and has been reworded to detail the correct status and what steps to take next.
Q01449231

9. RCC: Agent Average Report By Agent and Agent Activity Report by Skillset do not generate and return "timeout error"
For very large customer sites the Agent Average Report by Agent and Agent Activity Report by Skillset will not generate and will return an error containing the phrase .timeout..
Q01444204

10. RCC: Insert generic information in RCC documentation on getting help from Nortel
Information and help on raising technical support issues with Nortel has been added to each document within RCC, that includes the SUOG and Reports Explained.
Q01441499

11. RCC: Printout of Agent Audit report missing data when printing on multiple pages
Issue specific to HP DeskJet 5440 where the bottom few lines of the Agent Audit report would not be printed when viewed on screen and then printed.
Q01435711

12. Call Center: Wallboard is not counting smoothly QT
An update to the Troubleshooting Guide document to add a warning about possible problems with Microsoft Indexing service and Wallboard Updates if wallboard updates appear too slow.
Q01437207

13. RCC: Print delay window should close when the reports have printed When printing a report from the Report Generation page and selecting a delay of more than 1 minute, the popup window would not close when the print time had passed.
Q01398880

14. RCC: Suppress Incomplete XML warning
When RCC detects Incomplete XML, warnings to the user are suppressed but still recorded in the database and log files.
Q01438761-01

15. RCC: SUOG troubleshooting section needs enhancement
Added new document Troubleshooting and Maintenance Guide to the RCC library this document should be consulted in the event a problem occurs with RCC.
Q01186881

16. RCC: Report status window sizing issue
When generating a report, if the maximum number of concurrent report windows is exceeded the red warning text is cut off on the last line of the report status window. Window height has been adjusted to fit the message.
Q01420391

17. RCC: error message appears along with activity codes report
When trying to view the online help for any Activity Code Reports the message "no reports explained index is available" is displayed instead of the right help text.
Q01407896

18. RCC: Correct Reports Explained Online Help for Summary Report Average GOS%
Average GOS% field in the Reports Explained is incorrectly documented correct formula is: (Total Pre - Total AnCS - Total AbC) / Total Pre) * 100
Q01418408

19. RCC: CC Connection page Online Help compatibility across BCM platforms
Online help now details what to enter for the va rious BCM platforms with which RCC 2.4 will operate.
Q01409124

20. RCC: Should display CannotConnectToCC error message in Real Time
Currently the error code CannotConnectToCC, CannotConnectToDB and CCRefusedConnection from the BCM are not reported to the real time screen if they occur. These have been added and a generic message has also been added should another error message be sent that RCC does not recognize.
Q01396592

21. DOCS: Agent on Customer site can somehow avoid calls.
Reports Explained Documentation now details how an agent may avoid being distributed calls by extending Break Time through prompted Activity Codes at the end of a call.
Q01279027-01

22. Agent Average Report by Agent missing printed information
When printing reports using all methods, the far left hand side of the report is cut off on the printed document.
Q01404052

23. RCC download status window
The download status window was not resizing when different languages were used, encompassing longer words.
Q01353335-01

24. Installation on the D: Drive
When selecting to install RCC on a drive of the customers choice (i.e. D instead of C), RCC installed as required but the MYSQL server continued to install under a default location of Drive C.
Q01383461-01

25. RCC SUOG picture needs updating
Page 55 of the document contained a dated image of the download status window, thus not showing the status.
Q01334246-01

26. Transactions answered by Non-Agents are not recorded
Any transactions answered by Voicemail, Operator, or non-Agent, are not recorded across the reports.
Q01405964

27. BCM RCC Call profile re port graph column headers
On the call profile report there are column headers over the graph which are not needed.
Q01353055-01


=================================================

Startup Profile Template:

The following issues are addressed:

1. Startup Profile spreadsheet support for Microsoft Excel 2007
The Visual Basic implementation of "Save As" with a dialog does not specify the filename correctly when the file extension is not .txt for tab delimited file types. This patch uses "Workbook Save As" which does the save properly in Microsoft Excel 2007 and previous releases. A "Save As" dialog is no longer displayed.
Q01572183

2. Startup profile is not getting saved with .sps file.
When saving the startup profile in Excel, the sps file did not have the .sps extension.
Q01690903