BCM and IVR

[SMagy78]

Hi ...

I have Installed the BCM450, with DTM-PRI, and 2 ASM, and Call Center, and I have an IVR System Server from third party.

I was Complete the Configuration of Call Center (skillset CDN is 400) and assign a line of the PRI to be answered by call center ( line administration), note that there are no Greeting Recorded, the greeting is in the IVR System and routed to the CDN Then to Agent through Analog sets which is I connected direcly to the IVR Server, now whats configuration should I do to confirm this?
'the caller hear the greeting in the IVR system then routed to the call center agent.

Thanks.

 

[SMagy78]

REMINDER ...

Hi ...

I have Installed the BCM450, with DTM-PRI, and 2 ASM, and Call Center, and I have an IVR System Server from third party.

I was Complete the Configuration of Call Center (skillset CDN is 400) and assign a line of the PRI to be answered by call center ( line administration), note that there are no Greeting Recorded, the greeting is in the IVR System and routed to the CDN Then to Agent through Analog sets which is I connected direcly to the IVR Server, now whats configuration should I do to confirm this?
'the caller hear the greeting in the IVR system then routed to the call center agent.

Thanks.

 

[curlycord]

It not a matter of being reminded (we don need that), its a matter of whom can:

1. understand your question
and
2. know how to answer.


Sorry but I am useless on both.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[norstarboy125]

Right, what is the question?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[SMagy78]

I need to know how can the call routed to IVR system then to CDN, Finally to Agent.
whats configuration can i do in analog ext. which links between BCM and IVR?