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BCM and AA music on transfer

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BackofficeEurope

IS-IT--Management
Jan 29, 2007
32
BE
Hello,

I am trying to get our BCM50R2 to do the following:
Call comes in and is directed to Hunt Group,
if not picked up before nth ring then transfer to Auto Attendant
Auto attendant plays welcome message and then transfers the call to the same Hunt Group, but no music while the caller waits.

What I would like to do is play Music on Hold (instead of ringing sound) while the call is being transferred to the Hunt group.

Is this by any way possible

Thank you
 
You need to use the contact center.The hunt group is a poor mans callcenter with no features or greetings.Also you need keycodes for the CC.
 
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