BackofficeEurope
IS-IT--Management
Hello,
I am trying to get our BCM50R2 to do the following:
Call comes in and is directed to Hunt Group,
if not picked up before nth ring then transfer to Auto Attendant
Auto attendant plays welcome message and then transfers the call to the same Hunt Group, but no music while the caller waits.
What I would like to do is play Music on Hold (instead of ringing sound) while the call is being transferred to the Hunt group.
Is this by any way possible
Thank you
I am trying to get our BCM50R2 to do the following:
Call comes in and is directed to Hunt Group,
if not picked up before nth ring then transfer to Auto Attendant
Auto attendant plays welcome message and then transfers the call to the same Hunt Group, but no music while the caller waits.
What I would like to do is play Music on Hold (instead of ringing sound) while the call is being transferred to the Hunt group.
Is this by any way possible
Thank you