BCM Amp question

[MRBRENT]

I am using the BCM amp to provide music on hold and when I turn on the background music on the phones the music plays thru the speakers, however in my call center when people are on hold (distribution step)they hear tones. Is there a toggle on the call pilot side to switch from tones to music. I have looked all over and searched the pdf manuals and can't find it if it exists.
Mr Brent

 

[option11newby]

Have you set the facility under Services/Telephony Services/General Settings/Feature Settings
You select Backgound Music to Yes and On Hold to be set to Music.

 

[MRBRENT]

Yes, Background set to Y and on hold set to Music.

 

[3Sixty]

You need to logon to the BCM and under

services-----ip music

You will see a drop down menu on the right you need to change this from audio jack to BCMAMP

This should sort out your problem.

 

[MRBRENT]

Its working now. The tech had tones for hold and changed so when I looked everything was right and it had started working but he didn't tell me it was fixed.
Thanks