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BCM 6.0 Cannot register remote worker

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danthephoneman

danthephoneman

Vendor
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Hi All,

Here is another one for you. Have NAT Traversal keycode setup,customer has ports forwarded in router 7000-7002, 60000-60999,customer is saying firewall is not blocking ports, have public ip configured in switch. trying to register 1120e set will not register.

any ideas?
 
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What BCM is it? The 50 uses ports 30000 to 30999.
 
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Not sure about the router configuration but those ports have to allow UDP. Also try opening 30000-30999 as well. They are for the 50 but Avaya could have changed that in the latest patches. Haven't read anything about it in the readme notes but that's no guarantee.

Are you getting any alarms on the system when you try it? What does the monitor say under RTP sessions when you attempt to register.

The only other thing I experienced that produced your results was trying to connect the set on the same LAN as the BCM and attempting it. So the set is going out the WAN connection and back in on the same WAN. Some network setups won't allow you to do that so make sure your set is off site when you try to connect.
 
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Almost forgot. You do have the "Support Remote Worker" box checked under your IP phone settings right?

And also check under Resources>Port Ranges and have a look at the port numbers under the RTP over UDP box. That will tell you what ports need to be opened in the router.
 
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Thanks for the info Dog,

I will be out onsite in afternoon tomorrow customer has building across the street that they want remotes set up. I was able to register the phone onsite using the public ip but had no voice in or out but set did register going out to wan and back.I also have remote worker checked and provisioned public ip.
 
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Still cannot connect, and i have opened ports 30000-30999, any ideas?
 
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question for you telcodog, you had mentioned in another post that the remote 1120e uses a vpn to connect using the remote worker feature. just so were on the same page here this is my first time trying to set remote worker up and I just want to make sure I am not missing a step. should the VPN setting on the 1120e be setup? if so do I need a nortel/avaya vpn router at the head end such as a bsr222 to make this work? In the past on my 400s I have used a 1010 at the head end and 222s for the remote phones.would another way of doing this be using the built in vpn on the phone and a 222 at the head end?

thanks.
 
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By the way I am not getting anything in RTP sessions in BCM Monitor.
 
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Dan,

No VPN routers required. That's the beauty of this feature. Every IP set produced by Nortel has had a VPN client termination built into it and the NAT traversal license allows it to be used by the BCM directly without any intervention from us. Only the box checked off under the IP set parameters. It makes the phone portable too. All you usually need is an internet connection and power of course.

Given how this is working for you at the moment, I would suspect a default gateway is set improperly somewhere. Whenever you get one-way or no-way audio, it's a network issue. Once the set is registered to the BCM, the packets will flow directly from set to set if they are both IP, but from the BCM to the set if one of the sets is digital or it is a trunk call. So, if there is no audio, it's generally because the voice packets that are using ports 28000-28255 can't find a path to the ip set.

Unfortunately that means dealing with the network guys to figure out what default gateway needs to be assigned to which device. Could also be a vlan issue but that's another story.

How do you connect to the other building? Are there separate internet connections to each site?
 
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You also have to forward ports 28000-28249 to the BCM in your router. All the ports listed under Configutation>Resources>Port Ranges in the RTP over UDP box. Those are the ones used for media packets.
 
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This feature sounds great, they should of made ip phones work this way from the start. I needed this feature when I didn't even know what a vpn was...lol. If it works the way you say it does teldog I can't wait to set this up. Is this for just 1100 and 1200 series sets or 2000 too ?

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
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It works for every IP set Nortel ever produced, including the phase 1 2000 series. Every customer I've set this up for just loves it.
 
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If you are asking what they are for, they are where you put in the ip address of 2 servers (BCM's) that the set can use to go to to register themselves.

If you are connecting the set on a LAN, then S1 (and usually S2) are set to the LAN address of the BCM.

If you are setting up for a remote worker, S1 would be set to the WAN address of the router that connects the customer to the internet. That's the router where you forward the port ranges listed above to the BCMs ip address. The S2 address can be another WAN address of a different BCM. It just gives you a second option if you need it. Most times though, they are set to the same address.
 
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Guess I should of been more detailed with my question. I know what the s1 and s2 are I was just wondering what you need to set them to in this app. I usually set the s1 as the lan bcm ip as you stated. Having not had the luxury of using the nat keycode yet I was just wondering how the ip set see's the bcm if the s1 or s2 isn't the bcm. But you pretty much explained that in your previous post. This really sounds like a great new feature, im really sad to see the bcm line go. I'm really not looking forward to learning the ipo but I guess that is where were headed huh? Do you work with ipo yet?

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
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Yes I do. BCM is much better in my opinion. One of these days Avaya may learn that there's something out there called an RJ21 connector! Can't believe they're still using those RJ11 connectors to connect sets to this thing. This crap goes as far back as the Lucent Partner systems. If anyone has removed one of those old things lately, you'll know exactly what I'm talking about.....and why.
 
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Yeah I here ya, they're freakin basecord happy and always have been. It makes for a more sloppy install if you ask me, all those cords etc. I was mad when some of the mbm's on a bcm where like that. It's so much easier and cleaner on a rj block. I haven't had to install a ipo yet but i've been doing some private studing just in case. It seems like a whole different beast, lingo etc. is different. I'm still learning new Nortel stuff all the time and now this...lol

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
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I will start by saying I am beating my head against the wall on this.

The customer is using Optimum as their carrier, it is a cable modem that is connected to a Cisco 800 series router. Cable company is telling me none of the ports I need open are blocked.From the cisco the wan connection is connected to a Lynksys router. All the correct ports are port forwarded to the private ip address on the bcm,remote worker is checked,public ip is set,s1 address is set to public ip.

I am seeing SERVER UNREACHBLE in my nightmares at this point.


if anyone has any info on problems with optimum and getting this working I can really use the help!

will pay whatever your rates are.

you can contact me at

ddcomm@optonline.net

thanks
 
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Dan, did you ever get thsi resolved, as i am having the exact same issue.

I'm using a VPN 600 Router and the proper ports are forwarded, but the phone just keeps saying server unreachable....

Wondered if you got this fix somehow...

 
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