I've got a customer with a BCM 50 rls 5 running a small call center. The problem is that when the supervisor monitors the agents (it works fine) and the agent uses the call record feature, it drops the supervisor from the silent monitor, and he cannot monitor again until the call (recording) is finished. It simply kicks him out. Any ideas? Could it have to do with the fact that the call record and the monitor are basically conference calls to the supervisor and voicemail, and you can only have a 3 party conference? Any ideas would be appreciated as that is all I can think of.
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BCM 50 with call center monitor and recording problem
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