BCM 50 vs3 Music on Hold

[mrraymond]

From the BCM50 NTP:
__________________

Select what a caller hears on an external line when the line is put on hold.

Silence
Tones
Music

Silence provides no audio feedback.
Tones provides a periodic tone.
Music provides any signal from a source such as a radio connected

_________________

The licensed music is running and can be heard when background music is engaged.

QUESTION: Is there a way to run music on hold with internal calls? If not, what kind of work around do you use if any?

Thanks in advance for the input.

Ray

 

[RLSbutton]

Ray,

I have often wondered this as well. One of the few reasons I've been told for lack of PBX features such as internal call hold music is that the BCM is developed around the Norstar, which at deployment in 1988 was a "small" business key system, and why would you need hold music between phones when you have only 1-24 at most phones in an office????....that's what the larger Meridian 1 systems were for.

Norstar may have started out as a small 3x8, 6x16 or 8x24 DR5.1 software....but users requested larger systems with the reliable and easy to use and administration of features of the Norstar, so the Norstar evolved into more of a PBX than a simple key system. In other words, Nortel focused on improving the large scale operations of these systems with the introduction of Enterprise Edge 1000 and the BCM series, but little details (such as internal hold music, 8-12 Meridian 1 ring tones, call buzz) that could have brought this system more into line with the Options series features were FORGOTTEN, or maybe purposely left out.

In addition to the lack of the 4 extra Nortel CS1000 ring tones, enhanced Caller ID display on sets and lack of call waiting buzz, the lack of internal caller hold music is where the BCM could surely be improved. I've sent some emails to Avaya on this, so they are aware of it....but the more requests they get, the more likely, they will consider these features in the future.

Thank you,

Joe

Joseph Sus Jr. Nortel Enthusiast

 

[mrraymond]

Thanks for your insight Joe.

Yes I too am not very pleased with inability in not being able to add full names under the BCM CLID - only 7 or 8 characters allowed....

Absolutely correct several small items like those mentioned in this thread make customers ask why they changed from the Panasonic or Mitel to Nortel/Avaya.

- Ray

 

[RLSbutton]

Don't get me wrong, I absolutely love the Nortel/Avaya Product.....it's by far the most extensive in the offerings....but these little things such as the limited ring tones and lack of internal call hold music, or even the hinderance of not being able to add more than 7 letters for extension names is quite adverse.



Joseph Sus Jr. Nortel Enthusiast

 

[RLSbutton]

Also, from what I have read on here, BCM is going to be discontinued.....Now I see why a lot of people are going to migrate to Cisco.

Joseph Sus Jr. Nortel Enthusiast