BCM-50 vs. Partner ACS 7.0

[billytea]

Hello,

Does anyone have a review or comparison of these 2 SMB systems.

At my organization we are considering the purchase of one over the other but are worried about ongoing administration and cost to maintain the system over a 5-7 year period.

Any information on either system would assist myself in evaluating these to products.

 

[madwok]

ACS 7 max at 16 channels, BCM50 can use full 24 on T1
BCM50 can do VOIP phones , ACS 7 ???
BCM50 has full CallPilot integrated with ACD optional, ACS 7 has to have separate VM and no ACD
ACS 7 software is less buggy while BCM50 has lots of patches )
BCM50 can do SIP trunking and WVOIP phones on upcoming v 2, ACS 7 ???
ACS7 remote programming is not as nice as EM on BCM50
BCM50 can support more sets ( dig/IP) than ACS 7
ACS7 phone is much user friendly that Norstar/BCM line
BCM50 can be remote support via IP and modem while ACS only modem


I had both and I tend to like BCM50 better due to more advance VOIP and decent ACD and Linux based core but ACS 7 is pretty much bug free while BCM50 is a constant source of headache/patches. We are Avaya shop but we are slowly migrate most of Legend/Partner over BCM400/50 , the only thing that we keep is the Definity and S8700 while we are trashing all the Meridian opt 11,61,81 which is not very suitable for large call center with sophisticate ACD that Avaya is best at , IMHO .

I don't want to start a Nortel/Avaya war here but just give my humble observations after working on these products for the last 30 years supporting over 15,000 concurrent users in US/Can/India.

 

[tech2233]

You should look at the IP Office, not the Partner as a comparison. The BCM 50 is an IP based / capable system, the Partner is not. The 50 will put the Partner to shame.

The IP Office though will put the BCM 50 and 400 to shame. Lots of really neat features on the IP Office.