BCM 50 VICEMAIL ISSUE

[telllman]

We have a bcm 50 in the field that has an issue today as you call in to get the clients main greetings and you get more like a default voice saying enter the extension or press 0. Seems to be like the general mail box perhaps.

Client cant dial F983 or F982 and no staff can access their mailbox...Phones work and they can call out. We have not been to site for 4 years so not sure what we can do with this ??? any help would be appreciated

 

[Firebird Scrambler]

It might be an idea to get a backup done first. Failing that, to ask the customer to do a shutdown for 10 minutes and then power it up again.
There is no guarantee that it will come back up but most of the time it should be OK.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

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[curlycord]

I suggest you got to site and login with BEM:
-Restart the Callpilot service.
-Check the alarms for any issues
-And yes, back it up!

It might have an injured power supply or a failing hard drive.

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http://www.curlycord.com

Toronto, Canada

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[telllman]

Many thanks to both for the help I will do what you said

 

[telllman]

For my info if i get a current back up and we need to replace the KSU its a 6.0 currently. I would need a BCM 50 that has the 2 expander licenses also in it correct as key codes are no longer valid. Do i just upload back up into new ksu I get ??? Its a big site about 50 Ext...

 

[curlycord]

My link below maybe of help.
Keycodes and extractions of current ones.

When restoring make sure the new has same or greater patches first.

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http://www.curlycord.com

Toronto, Canada

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