BCM 50 Transfer to VM

[IPDA]

Can the internal autodial button on a KEO be used?

Attendant receives and answers caller, Attendant presses the Transfer-to-Voicemial button (F983), can the internal auto dial button be pressed to access the users mailbox, or does the Attendant need to input the users mailbox manually?

 

[phoneguy610]

first of all xfer to vmail is f986

and yes you can

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars

 

[BombOne]

Ive never been able to make that work before, I will be interested to see how it works for you. I have always had to manualy enter the extension number...

 

[minicompbx]

Me too ... gonna try and let me know if it's work for you @IPDA

 

[telcodog]

I think you have to designate the KEM as a CAP to be able to transfer the way you describe. Been a while but I did get one to work that way a while back.

 

[norstarboy125]

Telcodog, your saying you have done this before ? I've never seen a system except a auto dial to xfer to vmail. Then again I don't remember trying it with a kim either so...

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[exsmogger]

I'm with Jeremy on this. I'm 99% sure you have to manually dial the extension when using F986. Maybe a KEM is different.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[phoneguy610]

i was so positive i have done this before, if i did it was definitaly with a kim module

does anyone have one handy they could try it out on

we sadly got rid of our bcm a few months ago

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars