BCM 50 R3 Set lockup

[stik62]

I am having issues with sets/DN's with Answer DN buttons programmed locking up (I/C and answer buttons lit up and unresponsive) regularly (once a week or so). I have to disable and re-enable the port to correct. Just unplugging and plugging back in doesnt really help. The system has no patches applied and I can not find a patch for this issue. Any help on a patch or resolution would be appreciated. Let me know if more info is needed.

 

[gwebster]

Would STRONGLY recommend you apply the latest SU and then try again.

 

[tnphoneman]

Always install BCM patches whether you think you need them or not. More often then not there are fixes in there that nortel is not even aware of. They write a patch to fix one problem they know about and it actually ends up fixing others they do not know about.

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[norstarboy125]

couldn't agree more...

 

[SupportDude]

I second the motion.
Very important to keep your patches up to date.

I think Nortel is aware of everything the patch fixes, but they just don't publish, or admit to, all the fixes.

-SD-

http://www.mysupportguy.net

 

[stik62]

Thanks for all your input. I dont suppose any knows a reliable free source for downloading patches?

 

[telcodog]

Try this site. Seems to be fairly up to date.

http://www.bcmsupport.net/

 

[stik62]

I am aware of bcmsupport and will use them if i can not find a free site.

 

[telcodog]

Sory about that. I didn't know they charged for patches. I don't need them as I have Nortel access. Let me know what patches you need and I'll FTP them to you. Contact me via the direct link through my handle.

 

[stik62]

emillysdad, Im a little ignorant here, where your direct link at?

 

[TLDuk]

Out of interest what type of SET is it ?

 

[SupportDude]

I provide access at my site as well.
All patches are avaialble.
I add them to the site as soon as Nortel posts them.
I do charge a small fee ($10) to help with bandwidth costs.

-SD-

http://www.mysupportguy.net

 

[stik62]

TLDuk, they are 7316e's. I dont have any problems with the R2's and Answer DN's, just the R3.

SupportDude, thanks for the offer. I will check it out

 

[tcup1]

I had the same issue with 1140's on 3.0 patched to current. I opened a ticket with Nortel and as a temporary fix assigned target lines associated with the DN's(assuming you have DID's.)