BCM 50, R3, Caller ID on POTS

[FoneDude66]

Recently installed BCM 50 for customer that has 6 POTS lines used for voice. With the system upgrade, the customer decided that they wanted caller ID, so it was ordered on all six of the lines. The lines are in two separate hunt groups of 3 lines each. Customer called indicating that the CID was only coming through some of the time. I then went on site and found that 3 of the 6 lines were not showing caller ID. I called it in the CO and they dispatched a tech and verified that the caller ID is coming through on all six.....he tested before the switch.
As a result, another tech was dispatched to troubleshoot the BCM and the programming was correct. As a last result, tech power-cycled the system and the caller ID then began working on all lines again. Just got a call from customer indicating Caller ID is only coming in some of the time again. Sound like faulty hardware?

All six lines are programmed for Caller ID and I realize that the phone has to audibly ring for the CID to work correctly. Any thoughts? Thanks in advance.

Jim

 

[CTCINY]

Make sure the system is patched up to date.

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[snowman50]

Apply Lastest patches It may fix it

Below is a extract from an old patch with CLID problem.

oftware Update BCM050.R300.CORE-TELEPHONY-84 Description:
----------------------------------------------------------

- Post-GA-GATI/GATM for Italy Profile
Support is added for GATI and GATM for the Italy market profile.
Q01821379-02

- CLID through GATM8 is broken
CLID is not working on GATM trunks in UK profile.
The solution for this issue applies to both GATM-Ver1 and
GATM-Ver2 hardware. This problem is not present for GATI trunks.
Q01884757

- Analog trunk locks up while parking
Analog trunks lock up while using the call park feature.
Line status shows "line in use."
Q01860285, Q01876848, Q01884884

 

[telcodog]

You didn't specify so I will assume that these trunks ring and appear on sets. Is it possible that your customer is answering the call on the first ring? CLID info is sent in during the idle time between the first and second ring so if they answer too quick, they don't get it.