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BCM 50 Phone Forward

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ehidal1

ehidal1

IS-IT--Management
Oct 26, 2004
76
US
Is there a way to check in the system to see if a phone is forwarded or not? I have a site where the auto attendant and general delivery mailbox was working fine yesterday. Now , starting today, everytime you call (day or after hours) it rings 4 times and goes to this guys voice mail. It is not the control sets vm, nor is it the receptionist. I am going to have them unplug his phone and test again. Is there any way to check his phone for forwarding? Also, on the site level, what does the display show? I have a non-IT savvy receptionist telling me that no phones are forwarded and that she checked.

Also, this is an old system, so I am not able to look at it through Element Manager. Its all IE interface. Any suggestions?? Thanks.
 
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The telephone will have, "Call Forward to XXX" in the display. It can't hurt to go Ftr#4 from every telephone, but that would have been, immediate AA. Maybe your AA is turned off and so the Mbox picks up? It's most likely a CFNA issue.

Adversity is Opportunity
 
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Dewey- I appreciate your help. I have been thrown into the fire with these BCMs. How do you tell what the voice mail primary extension is? Should all my call forward no answers (under DN capabilities for each) be forwarded to the voice mail extension? I just removed the CFNA extension on that guys line and got the general delivery, but not the auto attendant. I checked and the AA is enabled. When I deleted the CFNA on the recpt extension, it went to another guys voice mail. I am sure there is something screwed up here and it is hard to learn on the fly when I am not sure that this was setup correctly to begin with. Thanks again.
 
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cfwd na should be the vmail pilot if the user has vmail. Do some users other than reception have the main number ring/appear on their phones? If so remove fwd busy and make their fwd na more than the AA rings.
 
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If the sets CFNA is the same as the AA answer # then the AA will pick up not the sets so it sounds as if the AA is not working make sure that the line is set to the same number of rings in call pilot under line admin and it is the correct line set to answer.
 
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