BCM 50 Password Reset 2

[phonedude17]

Hello Nortel Gurus. I have a customer with a BCM 50 that needs a password reset. The technician who last worked on his BCM is unavailable and we can't get in with the default password. Is there a way to re-initialize? Is it time consuming? Does the customer loses his keycodes? Thanks for your assistance!

 

[telcodog]

Man, this problem comes up a lot.

First, you can open a case with Nortel and they can access your system remotely and reset it for you, but be warned, it is costly (and should be).

Second, if you really can't get a hold of the past technician, you will have to do a level 2 reset which will set everything back to default values. You won't lose your keycodes per se, but you will have to access KRS ad pull them down and reload them. Yes, you will have to reprogram everything from scratch as well, including your voicemail, AA, CCR trees etc etc. You will also need to have all the latest patches put back in too.

If this isn't reason enough for people to remember to just write down their passwords, I don't know what it's going to take. We get one of these emails at least once a month on this site alone but I guess some people just won't learn.

Third, and this is a stretch, if you were set up with an account (and you know what it is) that has administrative privileges, you can reset the master password that way.

Good Luck,

 

[Firebird Scrambler]

One thing that you could try to use is to just use the basic login of nnguest and a password of nnguest. You can't do a great deal with this login, but as least you can verify that the IP address and Cartridge is OK?.

You just get a basic screen if the login is successful.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Dasheen]

level 2 reset. But it will wipe everything out nd u'll have to reprogram the system.