BCM 50 Keycode Question

[bluedev]

I have two BCM 50's. One has stopped working. Can I transfer the keycodes from the broken BCM 50 and add them onto the working BCM 50?

If so, would they replace the existing codes on the working BCM 50 or would they add to them?

What would be the procedure for me to do this if it is possible?

Thanks,

 

[Firebird Scrambler]

Via the KRS System, you can transfer keycodes from a failed BCM unit onto a BCM that hasn't been used before or has been taken off KRS if that unit was a failed system in the past.

What exactly is the problem with the failed unit?


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[exsmogger]

If the problem with the broken BCM 50 is a crashed hard drive you could simply replace it and reload your license file.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[JustAGlitch]

If you are an authorized Avaya partner and you open an Avaya IT ticket under the KRS category, explain the situation they can assist you on wiping off the codes from one system and taking your failed units codes and regenerating them on it. They will not add to that boxes codes just replace it but they have been very good lately about doing this for everyone.

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer

 

[JustAGlitch]

Here is the link to open the IT ticket if you need it.

https://partner-itss.avaya.com/smsso/ess.do

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer