BCM 50 Hunt Group

[vtphoneguy]

Morning All,
I have a BCM 50 R6. Incoming calls ring to a Broadcast Hunt Group. If a Hunt Group member is on a call, their phone should NOT ring when a second call comes into the Hunt Group.
Here lies the problem, the busy Hunt Group member DOES ring when a second call comes in. This should be fairly straight forward but I must be missing something somewhere.

Any thoughts??

Thanks

 

[jsaad]

check to see if DND on BUSY is enabled or not for that particular set. Are other sets behaving properly?

http://www.tgscorp.com

 

[vtphoneguy]

All extensions in the Hunt Group act the same. If the user is on a call and another comes into the hunt group, all users ring regardless if they are on a call or idle.

 

[norstarboy125]

You have it set to Broadcast so it's working the way the system is designed. You could try changing it to Sequential or Rotary to get what you want.

Charm City Communications

http://www.charmcitycommunications.com

 

[vtphoneguy]

Correct me if I am wrong norstarboy but Broadcast should simultaneously ring each non-busy extension in the hunt group. My users are ringing even when they are on a hunt group call, which is distracting them. I had a nice ACD scenario setup but they were not disciplined enough to answer the phone, stay logged in, etc., etc.

 

[curlycord]

As far as I know it rings all sets in the HG regardless if they are busy or not. Hunt Groups ignore Capabilities setting like Forward Busy or No Answer.
A fix might be to give only 1 Intercom key and make the HG "Ring Only"?.


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[vtphoneguy]

Thanks for the reply Curly. I had thought about removing one of the ICM keys but I feel that would lead to other issues.
The HG does override station programming, however the description of Broadcast HG from the manual:

Broadcast—simultaneously rings at each non-busy telephone in the hunt group. Only one call can be presented to a hunt group at a time.
Other calls are queued until the first call is answered. Then the next call rings on the remaining non-busy telephones.

Here lies my confusion, the idle phones in the HG should not be ringing from the above description and yet they are.

 

[curlycord]

Do you have HG keys as assigned to Appear and Ring?.
What is the setup?

As for Intercom keys no impact except that they cannot take 2 calls at once or do a conference call.








=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[bluemr2]

A broadcast hunt group does not ring if the member phone is busy. That's one of the main problems. You can't use hunt groups if you want to have say 2 operators. Do you have line appearance keys on the phone as well?