I want to delete and amend some options on a CCR tree.
The problem I am having is that I get the message:
"This node cannot be deleted because the tree is currently in use. Please remove all references to this tree from greeting table, CLID routing tables and from Contact Center day/night routing and caller input rule tables"
So I disabled skillsets and changed the day routing of ccr tree to none from one, there are no lines on the clid routing table or the caller input rule stable. but I am still getting the message.
Feel I am missing something obvious?
How do I cover the other items?
The problem I am having is that I get the message:
"This node cannot be deleted because the tree is currently in use. Please remove all references to this tree from greeting table, CLID routing tables and from Contact Center day/night routing and caller input rule tables"
So I disabled skillsets and changed the day routing of ccr tree to none from one, there are no lines on the clid routing table or the caller input rule stable. but I am still getting the message.
Feel I am missing something obvious?
How do I cover the other items?