BCM 50 Contact Center

[miller3383]

I have installed the keycodes for Contact Center on a BCM 50. I can see the codes are installed on the system. However, when I log into the Call Pilot Manager and try to work with the Call Center configuration, it is not enabled. What is needed to enable Call Center.

 

[telcodog]

What keycodes do you have? You will require 1 ICC but you will also need codes for agents and skillsets (and RCC if you want reporting)

 

[miller3383]

According to the Nortel website, I have the following:

ICC Skillset : 4 units
Int Analog Trunk : 4 units
ICC Agents : 32 units
VM seat : 20 units
VoIP GW Trunk : 2 units
Upgrade : 211 units
Exp Port : 2 units
ICC Reporting : 1 units

Any thoughts?

 

[morenot]

Download Element Manager from BCM and try again...

 

[telcodog]

I think you're missing the 1 ICC license (depending on what release you have). It actually licenses the Contact Centre. I see you do have licenses for skillsets, agents and reporting BUT they will do you no good without the 1 ICC.