barneyraymond
Technical User
It has been over 5 years since I have setup a CCR Tree from Scratch so I need some guidence.
The client wants 2 voicemail for the owners. I have set them up with no problem and we can transfer to them. But they want the following.
1. When calling after hours, they do not want the phone to even ring. They will ALWAYS answer the phone when open so even after 6+ rings, they do not want anything to answer for them. But at night (5:30 pm to 8 am) they want a greeting that says their office hours 2 times (same greeting, just repeated) and then give them NO options to leave a message or transfer to an extension. Basically Hang Up. I presently have this setup as greeting 10. I have the ringing service setup to start at 5:30 and select greeting 10. But the phones ring 1/2 ring before answering, then plays the greeting, then the "using the dial pad, enter the extension you want to call or press 0 for the operator)". I tried setting up Day ringing service and put all the extensions in the group and made all the lines show on the phones but not ring. That solved the problem of the phones not ringing after hours, but when they ring in day service, they do NOT display the caller ID Name. So I know I did something wrong on that or I did not set it up correctly.
I am NOT using any CCR's as I don't want them going to any options. Should I have set them up instead?
2. I setup the Holidays (dates) in the system. I have assigned them to certain greeting tables (1= New Years Eve/New Years, 2=Memorial Day, etc). Since I have the dates in there, will the system just default to those automatically?
Any help would be appreciated on these items.
Hope everyone has a Very Merry Christmas and Happy New Year.
Barney
The client wants 2 voicemail for the owners. I have set them up with no problem and we can transfer to them. But they want the following.
1. When calling after hours, they do not want the phone to even ring. They will ALWAYS answer the phone when open so even after 6+ rings, they do not want anything to answer for them. But at night (5:30 pm to 8 am) they want a greeting that says their office hours 2 times (same greeting, just repeated) and then give them NO options to leave a message or transfer to an extension. Basically Hang Up. I presently have this setup as greeting 10. I have the ringing service setup to start at 5:30 and select greeting 10. But the phones ring 1/2 ring before answering, then plays the greeting, then the "using the dial pad, enter the extension you want to call or press 0 for the operator)". I tried setting up Day ringing service and put all the extensions in the group and made all the lines show on the phones but not ring. That solved the problem of the phones not ringing after hours, but when they ring in day service, they do NOT display the caller ID Name. So I know I did something wrong on that or I did not set it up correctly.
I am NOT using any CCR's as I don't want them going to any options. Should I have set them up instead?
2. I setup the Holidays (dates) in the system. I have assigned them to certain greeting tables (1= New Years Eve/New Years, 2=Memorial Day, etc). Since I have the dates in there, will the system just default to those automatically?
Any help would be appreciated on these items.
Hope everyone has a Very Merry Christmas and Happy New Year.
Barney