BCM 50 Call Tree and greeting table help 1

[Tech325]

Hi

I was tasked with creating a huntgroup for sales and recruiters and when someone calls our organization the auto attendant picks up and give you these options
Press 1 for sales
Press 2 for recruiters

I set this up in the ccr tree properties.

My question on the auto attendant, how do i set it up so if some press 0 it goes to the receptionist's extension.

Your help would be greatly appreciated.

Thanks

 

[curlycord]

In future the BCM forum is here:

http://www.tek-tips.com/threadminder.cfm?pid=1361

You are in the Norstar forum


Attendant is set under Greeting Table/Attendant Extension
Also
Operations/OperatorSettings/Attendant and (Attendant Available to Yes)

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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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Toronto Canada

http://www.telcopc.ca

 

[Tech325]

thanks
Should i create another there or continue here?

So what is happening now

When a user press 1 is it goes to sales

When a user press 2 is it goes to recruiters

When a user press 0 its goes back to 1 and rings 3 times then go to recruiters mailbox.

pressing 0 should go to an extension like 111. I don't know where to make that
I uploaded a pic of my call tree if that helps

change.

 

[curlycord]

Continue here is fine, but I told you exactly to the T where to make your changes....not sure why you are looking in CCR.
Go to you main page and re-read my post above.




________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Tech325]

Thank you so much Curlycord you saved me!