BCM 50 backup to USB using Telset Administration

[adanMtz]

Hi,
I have a customer who was left without service from original installer, and now without user and password to login to Element Manager. I would like to do a complete backup to the USB using telset.
Could you help me in how to get that working?
I am not able to find anything related to backups using telset credentials.

 

[curlycord]

Backups and programming are done via a program called Element Manager, this is available for download on the main page of the BCM.
Do a Level 2 Reset for factory reset.

Best to hire a BCM tech.



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Toronto Canada

http://www.telcopc.ca

 

[adanMtz]

Thank you for your rssponse,
I would preffer to keep the key codes intact, I would like to just reset element manager access back to nnadmin and password PlsChgMe! which level will maintain that 1 or 2 ?

 

[curlycord]

Per what I said above.


You can have an authorized vendor extract key codes for you so you can keep them on file or ask the client for them as they should always be supplied them.
You can google the part number to see how it comes out of the box as well, maybe there is no codes depending on everything.




________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Firebird Scrambler]

Underneath the BCM 50 is a MAC address that is the system side ID. Can you post it here. Also download the latest and last copy of Element Manager via the link below.

http://bcm.sipsw.com/ApplicationLauncher/

There might be a method of gaining access onto your BCM system without losing the customers database.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley