BCM 50 After Hours Voicemail

[Cayuse]

Our Retail store has a BCM 50 running version 1.00.2.04.j, Main offices has a BCM 400 running 4.0.2.03a. They are connected via a IPSEC VPN. In the past after hours calls coming in to the retail store were routing in some way to the BCM 400 as the BCM 50 has no VM capabilities on it, all was setup by the installer/programmer 10+ years ago and had been working quite well until 6 month ago or so.. At some point this ceased to function and I can't figure out how to get it back working. When I look at the BCM monitor it appears that calls are going to an extension but that extension is outside our normal range so even though I have set a mailbox up it doesn't want to answer.

What might I be missing?

 

[system_magician]

1. Check that you can reach both BCM from opposite locations thru the VPN tunnel. Ping the BCM400 IP from the branch and BCM50 from the main store.

2. Check that the local time from each BCM is correct.

If steps 1 and 2 are good, do step 3 below.

3. From the BCM50 Auto-attendant programming, follow how it is configured for after office hours. Usually, that is a transfer call to the remote after hours
voice mail DN. That will show you how the call is made and the call routing sequence, like dialing 7 to indicate the call routing digit. Try to call a known
DN at the main office using inter office dialing as you saw from auto-attendant and also the after hours voice mail DN. If the remote user answers or not, will
determine what will be your next step.

Branch Dialing Plan is the first thing you want to review and understand how everything flows out to the main office BCM400

 

[Cayuse]

1 and 2 check out. # there appears to be nothing programmed however phones aare able to be dialed across the VPN as an OPX.

 

[Firebird Scrambler]

It should be possible to set your BCM 50 up with voicemail. Have you checked your keycodes to be sure that you don't have any?.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[curlycord]

In the past after hours calls coming in to the retail store were routing in some way to the BCM 400"
Are you saying daytime calls are ok?

Best to provide the initial setup/programming

Per Firebird...Voice Mail is built into the BCM with full Auto Attendant and CCR, only individual mailboxes require a key code.

You should take a screen shot of the codes under Config/System/Keycodes

"When I look at the BCM monitor it appears that calls are going to an extension but that extension is outside our normal range"
Does that DN/ext resemble the one when you press Feature 985?


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[Cayuse]

here are the keycodes

The rest of the system functions just fine and we don't have any desire for any VM capabilitie other than an after hour greeting, I suppose if the store is busy and nobody picks up we could do something but that is secondary.

 

[curlycord]

After hours greetings (or any) ARE a part of voice mail.
You have 8 mailboxes, are you saying both AA and mailboxes are not being used?

You need to determine how calls are routed after hours.

Have you called a tech in yet? they would probably find it in minutes otherwise posting about something you no nothing about on the forums may never result in it being fixed.

Somebody needs to dial in or have remote access to review the setup with what little info you are providing.

You did not answer this:
"When I look at the BCM monitor it appears that calls are going to an extension but that extension is outside our normal range"
Does that DN/ext resemble the one when you press Feature 985?





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[Cayuse]

Have not called in a tech yet. Don't have support on the system (I know, I know, out of my control) and powers higher up the food chain want it resolved without spending $$.

I missed the part on Feature 985 question. It'll be tomorrow morning before I can take a look at that piece.

 

[allworxguy]

Have not called in a tech yet. Don't have support on the system (I know, I know, out of my control) and powers higher up the food chain want it resolved without spending $$.

But they are spending dollars... your salary. A tech for an hour or two is cheaper than days of your salary.

Marv ccna

 

[Cayuse]

Have not called in a tech yet. Don't have support on the system (I know, I know, out of my control) and powers higher up the food chain want it resolved without spending $$.

But they are spending dollars... your salary. A tech for an hour or two is cheaper than days of your salary.

I didn't say that the powers were always logical

 

[curlycord]

Yeah that's true and what I was getting at in a way.

"When I look at the BCM monitor it appears that calls are going to an extension but that extension is outside our normal range"

I was suspecting your voice mail system is answering calls first and wonder if it is one of the voice mails dn's you see answering the call.
You said out of range but you didn't exactly say it was one of the other ext's from the other site either.

Example
If Monitor always states X335
When you do F985 and it states X334
Then go into Sets/Active Application DNs and see if there are matches:
334 - Pilot DN
335 - Usually the one in use in AA
336 - The rest are ports on standby for when needed
337
338
and so on

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[Cayuse]

OK sorry for the delayed response, servers and networking took priority as I had people out sick.

Monitor always shows 2363
F985 goes to 2363
2363 in Active Application DN's shows as the name VMail no public or private OLU or anything else filled in for it.

 

[curlycord]

Well is seems that your own voice mail system is handling the calls then....not sure why you would think your system does not have voice mail, as said its built in.


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[Cayuse]

Well is seems that your own voice mail system is handling the calls then....not sure why you would think your system does not have voice mail, as said its built in.

Well, currently there is no greeting coming out and I have tried reaching 2363 on both systems and recording something and it still tells me the mailbox is not setup.

 

[curlycord]

It's not a mailbox, it's the lead DN of the Callpilot voice mail system.

Sorry but your boss will need to pay for a tech or send you on a course to become a Nortel Certified Technician in Networking and IP telephony.

Good luck and note this will be the same answer on all forums.




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