BCM 50 AA hold queue

[camdennetcom]

I am wondering there is a way to get the AA to play lets say a greeting like "All our agents are busy please wait for the next available agent" and then return the call back to lets say a HG? I thought I saw a standard featur elike this within the GREETINGS section of the VM 983 login.

Anyone have any info. on this or a suggestion on how to do this. I have a busy front desk that can't always get to their calls when there are a lot fo guests checking in at times. I don;t want these calls just to be dumped into a voice mailbo to take a message.

 

[phoneguy610]

that is a call center feature

 

[camdennetcom]

When I am in F983 and I enter AA then GRT then AA then NEXT it says START FEAT: I thought that is were I could program a way to loop the call back to a hunt group.

I saw some posts about this but I was confused.

 

[camdennetcom]

It looks like comeone befre me set it up for a MENU/TRANSFER so when the AA answers after so many rings it then plays an announcement that they are busy and then immediatly trnasferes it to the extenson then if the extension does not answer it sends it back around again.

Is there a way for lets say AA MENU-1 can trnasfr a caller to AA MENU-2 or a DN set could CFNA to a AA MENU?

 

[snowman50]

Well it looks as if you have already got what you are after.

"the AA answers after so many rings it then plays an announcement that they are busy and then immediatly tranasferes it to the extenson then if the extension does not answer it sends it back around again."

If you want the AA to constantly repeat with a loop then you can do it with some tweaking.

create an AA menu that transfers to a Hunt group.
Make sure the Hunt Group overflow is set to the voicemail DN
Create a SDN with the extn number of the Hunt group (Configuration-system Directory Number Table)
Set the SDN to the Greeting table you have used(eg:table 2)

Call comes in to Table 2 and is answered by AA with your delay message
call is transferred to Hunt Group
Overflow timer will overflow the call to Voicemail DN.
Voicemail DN sees an SDN assigned to the HuntGroup.
It looks at the SDN to see it has to transfer to the greeting Table 1
Greeting table 2 and is answered by AA with your delay message.
!!!!repeat loop!!!!


Service Directory Number Table
Service DN features
The Service Directory Number (DN) Table links individual directory numbers to specific features. You set up the Service DN Table with entries that map a DN to a feature.
The Service DN Table can have a maximum of 30 entries.
To receive Service DN treatment, a caller must dial the Service DN directly.
A caller who is redirected to the Service DN, for example, from Call Forward All Calls, does not receive the Service DN treatment.
When callers dial the DN, they connect to the feature that you set up in the Service DN Table.

A Service DN can be a:
Hunt group DN.
 You must set the overflow DN for the corresponding hunt group to the voicemail DN.
For example a hunt group is required that will forward unanswered calls to Greeting Table 2.

To configure this scenario:
 Set the hunt group overflow DN to be equal to the voice mail DN.
 Then program the hunt group DN in the Service DN table associating it with Greeting Table 2.
In this example a Service Directory Number has been set up using a Hunt group DN of 397. This will forward unanswered hunt group calls to the auto attendant greeting table 2.
Select the Service DN Type. If you choose a Greeting Table as the Service DN type, the Greeting Table number displays in the Value field in the Service Directory Number Table.

 

[camdennetcom]

Thanks I will give it a try.