BCM 50 5.0

[telllman]

The system will go from live answer to being answered by aa automaticly in the middle of the day. We need to reboot system to make it go back to live answer. System was installed 1 year ago.

We loaded in 2 5.0 patches last week. issue is still happening ???

 

[hunter81]

Go into your AA and ensure your schedule is not off. Also check time&date on your system. Sounds like a schedule issue possibly?

 

[telllman]

By scheduel you mean start time and end time for each day ???

Not sure that is the issue, we had the same issue in our office last year... not sure what we did to fix it ??? I think the times are okay since we did not make any changes since install. I will check. but I think it is a known issue and needs some type of fix??

 

[norstarboy125]

Just make sure that no schedule is on and take it from there. Does any phone say services on when this takes place? Mainly the reception phone.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[telllman]

Went to site checked services. Night service is set to Manual and 221 has a night button on it. All others are set to off. The auto attendent is set to 4 rings on all 8 lines. ???

Notice if we do any programming in voicemail this at times triggers it to go into AA mode. System was rebooted last week and is okay still.???

 

[YnotPhone]

We had something very similar to this, but I figured it to be a static electricity issue... I couldn't find anything wrong with the programming and I sat at site for 2 days monitoring system.

The system went into night mode once when I was there, I got customer to buy a static mat for the floor under desk and a static free desktopper.
Issue never happened again.

Coincidence - maybe, but I've never heard of the issue again from that site.

 

[telllman]

You mean static at the main set at 221 were the night button is ???
Should I swap the set ???

 

[YnotPhone]

It wouldn't hurt to change the phone and added the anti-static mats for the main receptionist (221).
Up in Alberta, it gets really dry and customer has carpets all over the place. After not finding anything wrong with the programming and issue occuring, I heard from a fellow tech that he added anti-static mats all over the place and the issue stopped.