BCM 50 3.O UNABLE TO DOWNLOAD CARTRIDGE

[JetKC]

I have a customer on a BCM 50 3.0 with port forwarding set to local IP. We have most of our BCM's set this way for EM with no issues. System is validated through browser but unable to download cartridge resolver. Any help would be greatly appreciated. Thanks!

 

[telcodog]

I'm going to guess that you are forwarding port 443 to give you access through EM. I'm not 100% sure but I think the BCM uses ftp to dowload the cartridges. Try forwarding ports 20 and 21 as well (if the customer will let you).

 

[Firebird Scrambler]

FTP is used to obtain the cartridge file. If you know the cartridge file, then I might be able to email it to you.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[JetKC]

I will check 443 with IT thanks... I believe it's 3.3

 

[telcodog]

Port 443 is for SSL. You can access the BCM with it but for FTP you need to open port 20 or 21.

 

[JetKC]

Firebird, if you could email me the cartridge that would be great...BCM50R 3.3.49-0..thanks

 

[Firebird Scrambler]

Just follow my link to contact me please?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[JetKC]

I unable to reach you as i dont have an inmail account with linkedin. any other options?

 

[Firebird Scrambler]

The best thing to do is to download this excel tool and contact me via the address on the main page.

http://www.ghtrout.com/conversionutility

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Firebird Scrambler]

You might be able to find me by looking at the full profile when you use the link below.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[JetKC]

Ive downloaded BCM 50 R 3.3.49-0 from Avaya Support to my pc that has EM , but still get error when trying to log on to CP 3.0. Is there a option to load 3.3.49 ?

 

[ucxguy]

You must move the downloaded cartridge file into the correct directory on your PC. For the default installation location of BEM, the directory with cartridge files should be
C:\Users\<your user id>\.bcm\BEM\bin\registry\cartridges

 

[Firebird Scrambler]

Also you must log out of the BEM tool and back in again once the cartridge has been pit into the correct folder.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[JetKC]

Thanks I will try that ...keep you posted