BCM 50 2050 Softphone

[stevomorrison]

I have a customer with a 2050 softphone R2 on a BCM 50. They say 3/4 of their calls have static and beeping. This is the only IP phone on their network. THis happens remotely as well on the local network. The error i am getting on the BCM are:
Listening R Violation cleared
PAcket loss violation cleared
Packet Loss Violation unacceptable
I am using codec 729 with the jitter and payload as default.
Any Ideas

 

[Dasheen]

Is the ip phone in a separate vlan? Voice should have priority over data.

 

[stevomorrison]

Not it currently is not. It shouldn't be a big deal as there is not much traffic and there is only one phone.

 

[Dasheen]

Is the system fully patched?

 

[stevomorrison]

Yes it is. I know its a pretty general question and hard to answer. It is a BCM 50 2.0

 

[gberger]

Packet loss means their network is congestioned.
Have use try different codecs and jitter buffers?
Have you experienced the problems onsite?

 

[stevomorrison]

It has been tested offsite as well as remotely. I am using 729 codec so I doubt using 711 will make it better. Maybe a jitter adjustment. Should i go up or down with the jitter buffer