BCM 50 1 line is not working

[sylvbeau]

Out of 4 lines, 1 analog line is not working in/out since yesterday. The Phone Company came and say's "Check your BCM"
How can we detect the problem?
Someone say's a Patch is needed
Is there any patch available that we can download on Nortel site?

 

[MagnaRGP]

There are several patches for the BCM 50 depending on what release of machine. Can you be more specific?

Also, when you say the phone company came in and said check your BCM, did they actually walk into the room and test the line? As often as not, they will just check remotely and claim "all is ok".

Have your vendor physically connect to the line and test for dialtone at the demarcation point.

 

[EddieDuece]

Or clip a butt set on the jumper feeding the analog into the BCM. That way you know it is good all the way to the BCM. If you get nothing on the jumper, then work back to the DMARC.

 

[sylvbeau]

BCM 50 1.0 Version
The Phone company came up to the Demarc and made their test

 

[gberger]

Install the latest service update pack for bcm50 rel 1.0 (BCM050[1].158-SU3-1.4-1.0) and if it still doesnt work then you probably have a bad trunk port. Rel 1.0 hardware is known for fragile embedded trunk. They fixed that in rel 2.0 hardware.

ps:have you tried power off and on the bcm? sometimes it was working.