BCM 450 Voicemail Problem

[joezzz]

hello folks,

I recently restored to a new BCM 450 after the previous refused to boot ...I have more than enough Keycodes on the new one.The only problem is that whenever a DN is called the voicemail answers with a beep ,but we don't actually hear the user's voice prompt..what could be the issue


please help

 

[curlycord]

Did they re-record their primary greeting and same issue?



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[joezzz]

yop they did...

 

[BigPoppaMo]

Do you hear anything?
Any type of system message?

 

[joezzz]

nah ...no system message...the caller only hears a long beep...then silence (where the caller begins speaking)..

 

[cook1082]

You did reboot? If that did not work you need to make sure patches are up to date.

 

[joezzz]

all patched up...rebooted ...same thing

 

[gberger]

Delete one of the mailbox and create a new one, initialize it then call the DN to see if you hear the name plus system prompt.
If it works it looks like corruption on the restore you did,i would default the call pilot and attempt another restore and if it doesnt work, export your AA messages,tree prompts etc.. and program the call pilot from scratch.

 

[joezzz]

fixed...reimaged....then i didn't install the patches as i had done previously....fixed...guess a patch was messing this up