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BCM 450 rls 1 - Transfered call disconnecting

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harps08

harps08

IS-IT--Management
Jan 31, 2008
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Customer has a BCM 450 rls 1.0 patch with the latest SU07. They have a skillset that after hours transfers to China. About 25% of the transferred calls are not being completed with the other end. In viewing the calls in bcm monitor it takes between 10 - 15 seconds for the call to connect.

It appears to me that the BCM is dropping the call before it can be completed. Or could it be something else...?

Is there a timer that I could adjust in the BCM somewhere?

 
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Try ringing the called number directly yourself to see what happens and see in any off those calls dropout
 
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