BCM 450 Release 6 - Real time CDR missing segments

[AJFrancis]

Hi all,

I am having an issue with a BCM 450 which we are collecting data from where some inbound calls are missing segments of calls in the real time feed. Below is an example of what I am seeing.

00:00:00 UNHOLD
00:00:20 HOLD
00:00:20 TRANSFERRED
-------- 09/06/12 15:15:22 LINE = 0001 STN = 123
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:07 HOLD
00:00:07 TRANSFERRED
-------- 09/06/12 15:15:30 LINE = 0001 STN = 124
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:20 HOLD
00:00:20 TRANSFERRED
-------- 09/06/12 15:15:50 LINE = 0001 STN = 123
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:32 HOLD
00:00:32 TRANSFERRED
-------- 09/06/12 15:16:23 LINE = 0001 STN = 124
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:20 HOLD
00:00:20 TRANSFERRED
-------- 09/06/12 15:16:44 LINE = 0001 STN = 125
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:07 HOLD
00:00:07 TRANSFERRED
-------- 09/06/12 15:16:51 LINE = 0001 STN = 124
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:20 HOLD
00:00:20 TRANSFERRED
-------- 09/06/12 15:17:11 LINE = 0001 STN = 125
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:07 HOLD
00:00:07 TRANSFERRED
-------- 09/06/12 15:17:19 LINE = 0001 STN = 124
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:08 HOLD
00:00:09 UNHOLD
00:00:20 HOLD
00:00:20 TRANSFERRED
-------- 09/06/12 15:17:39 LINE = 0001 STN = 125
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:32 HOLD
00:00:32 TRANSFERRED
-------- 09/06/12 15:18:12 LINE = 0001 STN = 124
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:20 HOLD
00:00:20 TRANSFERRED
-------- 09/06/12 15:18:32 LINE = 0001 STN = 125
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:07 HOLD
00:00:07 TRANSFERRED
-------- 09/06/12 15:18:40 LINE = 0001 STN = 124
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:00:18 HOLD
00:00:26 TRANSFERRED
-------- 09/06/12 15:19:07 LINE = 0001 STN = 201
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:08:06 CALL RELEASED

It is missing the "head leg" of the call. This is the bit of information I would expect from another inbound call:
-------- 09/06/12 15:18:17 LINE = 0081 STN = 122
CALLING NUMBER 0127631048
NAME UNKNOWN
UNKNOWN
DNIS NUMBER 652600
BC = 3.1 KHZ AUDIO
00:00:00 INCOMING CALL RINGING 0:00
LINE = 0001
00:00:00 UNHOLD
00:00:19 HOLD
00:00:19 TRANSFERRED
etc.

If I get the data from the BCM using a push I see the missing data. I haven't seen this problem before so I am wondering if anyone else has experienced this and knows what is causing it.

We are using the latest CDRclient.dll to collect the data and haven't seen this problem before.

Thanks in advance,
Andy

 

[AJFrancis]

Has no one else experienced this problem before?